Multichannel Guest Services Pro II

Wind Creek; Atmore (AL); Hybrid; USD 30,000 - 45,000; Full time

Job summary

Wind Creek in Atmore, Alabama is seeking a Teleservices Agent II to be the first point of contact for guests. This role involves handling inbound and outbound calls, SMS, chat, and emails while providing exceptional customer service. The ideal candidate will have experience in customer service and a high school diploma.

Applicants must be willing to work flexible hours, possess a Tribal Gaming License, and excel in a fast-paced environment. Position requires proactive problem-solving skills and effective communication.

Qualifications

• High School diploma or GED required.
• Must be 21 years or older.
• Six months experience at Wind Creek contact center required.
• One year customer service/hospitality experience required.
• Proficiency in VIP/Host booking requests and Chat required.

Responsibilities

• Answer all forms of communication including phone calls and SMS messages.
• Engage with customers and fulfill reservation requests.
• Provide accurate information regarding property amenities.
• Ensure the best guest service standards are upheld.

Skills

Communication

Customer Service

Problem Solving

Multi-tasking

Keyboarding

Proficiency in digital technology

Education

High School diploma or GED

Tools

Bally’s Casino Marketplace

Open Table

Opera

Job description

Wind Creek in Atmore, Alabama is seeking a Teleservices Agent II to be the first point of contact for guests. This role involves handling inbound and outbound calls, SMS, chat, and emails while providing exceptional customer service. The ideal candidate will have experience in customer service and a high school diploma.

Applicants must be willing to work flexible hours, possess a Tribal Gaming License, and excel in a fast-paced environment. Position requires proactive problem-solving skills and effective communication.