VIP Relationship Manager, CIS Region – Crypto VIPs

Bybit Limited; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Bybit Limited is seeking a Relationship Manager to join the VIP team, focusing on CIS region clients and elevating customer experience and loyalty within a leading cryptocurrency exchange.

You will manage a portfolio of global VIP clients, liaise with internal teams, and analyze client behavior to deliver tailored solutions. The role requires strong communication, pressure handling, and a passion for the evolving crypto market.

Qualifications

• Experience with client portfolios including institutional clients and high-net-worth individuals.
• Experience on trading platforms or exchanges is highly advantageous.
• Sales and client services background in international finance is preferred.
• Strong written and verbal communication skills; able to multitask under pressure.

Responsibilities

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients.
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication.
• Build key customer service processes and systems, formulate management rules, and track key customers’ status.
• Analyze client behavior, identify unspoken needs, prepare key customer analysis reports.
• Liaise with stakeholders from different departments to provide optimal service solutions.

Skills

Client relationship management

Sales experience

Financial services knowledge

Strong communication

Multitasking under pressure

Job description

Bybit Limited is seeking a Relationship Manager to join the VIP team, focusing on CIS region clients and elevating customer experience and loyalty within a leading cryptocurrency exchange.

You will manage a portfolio of global VIP clients, liaise with internal teams, and analyze client behavior to deliver tailored solutions. The role requires strong communication, pressure handling, and a passion for the evolving crypto market.