VIP Crypto Wealth Relationship Lead

Blockchain.com; United States; Remote; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Equity

Incentive plan

Remote work up to 20 days/year

Apple equipment

Zusammenfassung

Blockchain.com is seeking an ambitious VIP Relationship Manager to own a portfolio of high-net-worth clients and drive revenue growth across trading, Earn, lending, OTC and referrals. You will deliver a concierge-style experience, engage via direct messaging and Telegram, and collaborate with sales, product, and operations to expand client engagement.

The role targets senior relationship-building within financial services, fintech, and crypto, with a strong emphasis on upsell, cross-sell, and

Qualifikationen

• Proven experience in relationship management, sales, or client advisory roles within financial services, fintech, trading, brokerage or crypto.
• Demonstrated success in upselling and cross-selling complex financial or technology products to high-value clients.
• Strong commercial mindset with the ability to influence client behavior and drive revenue growth through trusted relationships.
• High emotional intelligence (EQ) and outstanding communication skills, with a natural ability to build credibility and rapport with senior and sophisticated clients.
• Experience using CRM platforms (Salesforce or similar) to manage pipelines, client engagement and performance tracking.
• Comfort operating in fast-paced, high-ownership environments with revenue accountability.
• Familiarity with real-time client communication tools such as Telegram, WhatsApp or similar platforms.
• A strong interest in digital assets, crypto markets and emerging financial products.
• Self-starter mentality with the ability to manage a book of business independently.

Aufgaben

• Own and manage a portfolio of high-net-worth and top-revenue VIP clients.
• Serve as the primary point of contact for onboarding, account support, product adoption and portfolio growth.
• Deliver a high-touch, concierge-style experience through direct messaging and real-time channels.
• Actively drive upsell and cross-sell across the VIP product suite including Trading, OTC, Earn, Lending, referrals and promotions.
• Identify opportunities to grow client AUM, trading activity and product penetration through consultative discovery and tailored solutions.
• Partner with clients to understand their trading behavior, portfolio objectives and risk preferences to recommend relevant products and incentives.
• Conduct structured discovery conversations to understand client goals, asset allocation, trading patterns and competitive usage.
• Segment clients by archetype to personalize engagement and growth strategies.
• Work with sales, OTC, product, operations, compliance and growth teams to deliver seamless client experiences.
• Surface product feedback and competitive insights as the voice of the VIP client internally.
• Maintain accurate records of client activity and pipeline stages within the CRM.
• Track engagement and revenue performance against defined targets.
• Create and manage Telegram groups and direct channels for real-time engagement.
• Support exclusive VIP initiatives including events, promotions, pilots and referrals.
• Stay current on crypto market structure, trading trends and product offerings to engage clients credibly.
• Provide regular updates on client performance and pipeline activity.

Kenntnisse

Relationship management

Sales

Communication

Crypto markets

CRM familiarity

Tools

Salesforce

Telegram

WhatsApp

Jobbeschreibung

Blockchain.com is seeking an ambitious VIP Relationship Manager to own a portfolio of high-net-worth clients and drive revenue growth across trading, Earn, lending, OTC and referrals. You will deliver a concierge-style experience, engage via direct messaging and Telegram, and collaborate with sales, product, and operations to expand client engagement.

The role targets senior relationship-building within financial services, fintech, and crypto, with a strong emphasis on upsell, cross-sell, and