VIP Relationship Manager

Bybit; City of Amsterdam (NY); Hybrid; USD 103,000 - 171,000; Full time

Benefits offered by this job

Growth fund

Internal events

Global collaboration

Career advancement

Internal mobility

Job summary

Bybit is seeking a dynamic Relationship Manager to join the VIP team in Europe, serving as the primary point of contact for premier clients and driving loyalty and business growth across the region.

You will manage a portfolio of global VIP clients, collaborate with cross-functional teams, analyze client behavior, and implement service improvements to deliver exceptional experiences in fast-paced crypto markets.

Qualifications

• Experience with high-net-worth client management and institutional clients.
• Experience in trading platforms or exchanges is advantageous.
• Sales and client services experience with international financial backgrounds preferred.
• Excellent written and verbal communication skills.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Perform client acquisition and manage a global VIP client portfolio.
• Build rapport and expand relationships through regular communication.
• Develop and optimize customer service processes and key account rules.
• Analyze client behavior and prepare key client analysis reports.
• Coordinate with cross-functional teams to deliver best-in-class service.

Skills

Client portfolio management

Relationship management

Crypto industry knowledge

Sales and client services

Strong communication

Job description

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

Job Overview:

We are looking for an enthusiastic RM to join our VIP team in EU, and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region.

Responsibilities:

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications:

• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
• Experience working in trading platforms or exchanges is highly advantageous;
• Prior working experience in sales and client services function with international financial background in banking, investments, etc. is preferred;
• Strong communication and written skills;
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills;
• Demonstrates enthusiasm for the rapidly evolving crypto industry and stays up-to-date with the latest trends and innovations.

Why Join Us

At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include:

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.