VIP Relationship Manager

Bybit; United States; On-site; USD 1,200 - 2,500; Full time

Benefits offered by this job

Growth Fund

Internal Events

Global Collaboration

Career Advancement

Internal Mobility

Job summary

Bybit is seeking an enthusiastic Relationship Manager to join our VIP team for the Turkey region. You will be the primary contact for global VIP clients, driving engagement and loyalty while delivering elite service in a fast-moving crypto environment.

You will acquire and manage a portfolio, expand relationships through regular communication, and coordinate with internal teams to tailor solutions. A strong background in financial services and familiarity with trading platforms is preferred.

Qualifications

• Experience with trading platforms or exchanges is preferred.
• Prior sales/client services experience in international finance is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Acquire and manage a portfolio of global VIP clients.
• Build and expand relationships through regular communication.
• Develop customer service processes and track key accounts.
• Analyze client behavior and prepare reports.
• Liaise with stakeholders to deliver optimal service.

Skills

Relationship management

Client acquisition

Communication skills

Cross-functional

Crypto industry knowledge

Job description

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

We are looking for an enthusiastic Relationship Manager to join our VIP team in Turkey Region, and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region.

Responsibilities:

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications:

• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
• Experience working in trading platforms or exchanges is highly advantageous;
• Prior working experience in sales and client services function with international financial background in banking, investments, etc. is preferred;
• Strong communication and written skills;
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills;
• Demonstrates enthusiasm for the rapidly evolving crypto industry and stays up-to-date with the latest trends and innovations.

Why Join Us

At Bybit, we are committed to fostering a supportive and enriching work environment.

Our benefits include:

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.