VIP Account Manager

Our client; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health and wellness focus

Global medical coverage

Growth opportunities

Benefits programs (gym, dental, psych.

Performance-driven rewards

Dynamic work environment

Job summary

Our client is seeking a dedicated VIP account manager to oversee a Latin American portfolio. You will provide personalized support to high-value clients, coordinate promotions, and collaborate with internal teams to ensure seamless service.

The role emphasizes relationship building, proactive communication, and data-driven engagement in a dynamic online gaming environment. English fluency is required; Spanish is a plus.

Qualifications

• Previous VIP account management, customer support, sales, or similar client-facing experience.
• English communication, upper intermediate level.
• Managing client requests independently and handling multiple priorities.
• Building client relationships and providing personalized support.
• Experience in the iGaming industry.

Responsibilities

• Manage a portfolio of LatAm VIP clients with personalized support
• Build long-term client relationships through regular communication and follow-ups
• Improve engagement and retention through personalized promotions and campaigns
• Monitor client activity and identify portfolio improvement opportunities
• Coordinate with internal teams to resolve client issues
• Welcome new VIP clients, re-engage inactive users, maintain client records

Skills

VIP account management

Customer support

Client relationship building

Multitasking

Independent work

Job description

Responsibilities

• Manage a portfolio of LatAm VIP clients with personalized support
• Build long-term client relationships through regular communication and follow-ups
• Improve engagement and retention through personalized promotions and campaigns
• Monitor client activity and identify portfolio improvement opportunities
• Coordinate with internal teams to resolve client issues
• Welcome new VIP clients, re-engage inactive users, maintain client records

Requirements

• Previous VIP account management, customer support, sales, or similar client-facing experience
• English communication, upper intermediate level
• Managing client requests independently and handling multiple priorities
• Building client relationships and providing personalized support
• Experience in the iGaming industry

Preferred Qualifications

• Spanish language skills

Benefits

• Health and wellness focus
• Global medical coverage
• Growth opportunities
• Benefits programs (gym, dental, psychological services)
• Performance-driven rewards
• Dynamic work environment

About the Company

• International online gaming company offering sports betting and casino services with a significant Latin American presence.