VIP Account Manager

Growe Talents group; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness

Global Medical Coverage

Benefits Programs

Performance-Driven Rewards

Dynamic Work Environment

Job summary

Growe Talents group is partnering with an international online gaming company serving sports betting and casino services, with a focus on Latin America. The role targets managing LatAm VIP clients and delivering personalized support across CRM, CS, and back-office touchpoints.

You will build lasting relationships, coordinate with internal teams, and drive engagement through tailored promotions. The position requires strong communication, independence, and a client-first mindset, with Spanish as

Qualifications

• Experience in VIP account management, customer support, sales, or a similar client-facing role.
• Spanish will be a plus but not mandatory.
• Experience managing client requests independently and handling multiple priorities.
• Ability to build client relationships and provide personalized support.
• Experience working in the iGaming industry.

Responsibilities

• Manage a portfolio of LatAm VIP clients and provide personalized support to each user.
• Build long-term client relationships through regular communication and proactive follow-ups.
• Improve client engagement and retention through personalized promotions and campaigns.
• Monitor client activity and identify opportunities to improve portfolio performance.
• Coordinate with internal teams to resolve client issues and ensure a high level of service.
• Welcome new VIP clients, re-engage inactive users, and maintain accurate client records.

Skills

VIP account management

Customer support

Sales

Client-facing role

Job description

Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.

Perfect for those who aim to:

• Manage a portfolio of LatAm VIP clients and provide personalized support to each user;
• Build long-term client relationships through regular communication and proactive follow-ups;
• Improve client engagement and retention through personalized promotions and campaigns;
• Monitor client activity and identify opportunities to improve portfolio performance;
• Coordinate with internal teams to resolve client issues and ensure a high level of service;
• Welcome new VIP clients, re-engage inactive users, and maintain accurate client records.

Experience you’ll need to bring:

• Previous experience in VIP account management, customer support, sales, or a similar client-facing role;
• Spanish will be a plus but not mandatory;
• Experience managing client requests independently and handling multiple priorities;
• Ability to build client relationships and provide personalized support;
• Experience working in the iGaming industry.

It's a perfect match if you have those personal features:

• Strong communication skills, empathy, and a client-focused mindset;
• Proactive approach, ownership, and ability to work independently;
• Strong organizational skills, attention to detail, and reliable follow-through;
• Adaptability, willingness to learn, and ability to stay calm in challenging situations.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.