VIP Programs Director, Client Services

Live Nation Entertainment; Beverly Hills (CA); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Concert tickets

Paid time off

Stock reimbursement

Caregiver leave

Tuition reimbursement

Job summary

Live Nation Entertainment's VIP Nation seeks a highly motivated, organized professional to be a key member of the client service team. The role guides touring staff and collaborates with agents, managers and venues to plan, set up and execute VIP programs on time and within budgets.

You will supervise budgets, coordinate with ticketing and merchandising teams, manage travel plans, and communicate with artists and management.

Qualifications

• 5-10 years of touring, event and/or artist management experience.
• Experience managing Live Event Operations; VIP package fulfillment and operations a plus.
• Excellent budgeting and project management skills.
• Strong reporting and analysis skills as well as overseeing large-scale budgets.
• Experience pitching, discussing and executing sales proposals.
• Superior communication skills and experience with crisis management.
• Proficiency in merchandising and production planning.
• Must have valid passport and be available for domestic and international travel.

Responsibilities

• Build VIP Program budgets, package descriptions, pricing, pitch decks for agents and managers
• Liaise with agents and managers for all details of the VIP program
• Oversees all aspects of VIP program, set up and tour logistics from inception to execution
• Works with ticketing for package set up on TM/VIPN/Venue Platforms, oversees ticket releases
• Works with project manager/fulfillment for merchandise creation and design ideas
• Hires touring staff, submits payroll for each tour
• Coordinate with touring and artist/management teams for advertising and promotion of VIP packages, including socials and email newsletters
• Oversee fan communication
• Creation and advocacy of general VIP Nation policies as it applies to in-office systems and event execution
• Submits décor, ambience and merchandise deck ideas for approval with management
• Oversees daily rep expenses for proper budgeting
• Evaluate customer service solutions and practices
• Able to manage multiple clients at once in fast paced environment
• Reviews and submits invoices for payment
• Reviews settlements with finance

Skills

Touring/Artist mgmt

VIP package fulfillment

Budgeting

Project management

Reporting & analytics

Sales proposals

Crisis management

Merchandising

Production planning

Travel readiness

Job description

Live Nation Entertainment's VIP Nation seeks a highly motivated, organized professional to be a key member of the client service team. The role guides touring staff and collaborates with agents, managers and venues to plan, set up and execute VIP programs on time and within budgets.

You will supervise budgets, coordinate with ticketing and merchandising teams, manage travel plans, and communicate with artists and management.