VIP Premium Seating Concierge — Flexible Schedule

Live Nation, Inc; Chicago, Northern (IL, KY); Hybrid; USD 23,000 - 28,000; Full time

Job summary

Live Nation Entertainment is seeking a VIP/Premium Seating Guest Services crew member for Huntington Park venues in Chicago. You will engage with seasonal clients who purchase VIP Cub Access, season tickets, and premium seating, assisting with questions, issues, or complaints across VIP areas.

The role requires a high school diploma, a flexible schedule, and strong diplomacy and guest relations skills. You will coordinate with bar staff and managers to ensure a seamless guest experience.

Qualifications

• High School Diploma or equivalent is required.
• Must have a flexible schedule.
• Ability to diffuse possibly volatile situations with tact and diplomacy.
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills.
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving.

Responsibilities

• Giving proper recognition to Live Nation Executives and VIPs to instill appreciation for their patronage.
• Anticipating guests’ needs and providing superior service.
• Presenting exemplary and professional appearance.
• Exhibiting articulate vocabulary with the ability to adapt and socialize with audience.
• Constant observation of lounge area, upholding the ambiance of the lounge or seating section.
• Maintaining contact with Manager, Bar Staff, and Server regarding the arrival of all guests.
• Providing assistance to all positions and communicating effectively with others to enhance guest experience.
• Assisting guests regarding the timing of the supporting acts and headliner acts.
• Serving as a resource of information for all Guests regarding their experience within both the lounges and music areas.

Skills

Diplomacy

Tact under pressure

Verbal communication

Multitasking

Guest relations

Interpersonal skills

Organizational skills

Education

High School Diploma or equivalent

Job description

Live Nation Entertainment is seeking a VIP/Premium Seating Guest Services crew member for Huntington Park venues in Chicago. You will engage with seasonal clients who purchase VIP Cub Access, season tickets, and premium seating, assisting with questions, issues, or complaints across VIP areas.

The role requires a high school diploma, a flexible schedule, and strong diplomacy and guest relations skills. You will coordinate with bar staff and managers to ensure a seamless guest experience.