VIP Premium Concierge - Elite Guest Experience Lead

Kaseya Center; Miami (FL); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Competitive Pay Rates

Overtime Pay

Paid Training

Free Parking

Discounted Employee Meals

30% discount at Miami HEAT Retail Store

Monthly Elevate All-Star Recognition Program

End of Season Performance Bonus Program

Job summary

Kaseya Center in Miami seeks a Premium Concierge to provide exceptional service for premium guests at events. You will liaise between clients and Arena staff, addressing concerns, ensuring smooth ingress and egress, and maintaining exclusivity for premium areas.

This role demands strong communication skills and the ability to thrive in a fast-paced environment. Benefits include competitive pay, overtime pay, and employee discounts.

Qualifications

• One year of customer service experience required.
• Excellent verbal communication and interpersonal skills are essential.
• Strong organizational skills and attention to detail are crucial.

Responsibilities

• Identifying and resolving event-night ticketing issues.
• Explaining mobile ticketing initiatives, including related apps.
• Assisting guests and building individual connections.

Skills

Customer service experience

Verbal communication

Interpersonal skills

Organizational skills

Attention to detail

Ability to perform in a fast-paced environment

Job description

Kaseya Center in Miami seeks a Premium Concierge to provide exceptional service for premium guests at events. You will liaise between clients and Arena staff, addressing concerns, ensuring smooth ingress and egress, and maintaining exclusivity for premium areas.

This role demands strong communication skills and the ability to thrive in a fast-paced environment. Benefits include competitive pay, overtime pay, and employee discounts.