VIP Pool Concierge & Cabana Rentals

sanmanuel; Highland (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

San Manuel is seeking a Pool Concierge to warmly welcome guests, including VIPs, at pool check-in and to coordinate cabana and day bed rentals in a fast-paced resort setting. You will handle retail transactions and keep the pool kiosk organized while assisting with deck setup and guest requests.

In this casino environment, you will communicate across teams, uphold safety and service standards, and maintain a positive, guest-focused demeanor throughout long shifts and fluctuating schedules.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience required.
• Previous experience in a spa, resort or pool environment preferred.

Responsibilities

• Welcomes guests, including VIP members, at Pool check in and ensures they are comfortable. This includes specializing, coordinating, and booking cabanas and day bed rentals.
• The Pool Concierge coordinates VIP arrivals; communicates to designated personnel for escort and delivery of amenities.
• Performs and accurately records retail transactions including cash, credit card, Earned Rewards and comps through Point-of-Sale System using proper procedures. Maintains a cash drawer and balances drawer at the end of their shift, maintaining a minimum of variances.
• Communicates effectively between team and shared departments while consistently checking in with guests on pool deck to meet all needs.
• Is responsible for day-to-day tasks including but not limited to; maintaining safe, sanitary, and cleanliness in all areas visible to guests, organizing and consistently upholding merchandise presentations within the pool kiosk.
• Assists facilities team in setting up and tearing down pool deck equipment.
• Models and upholds enterprise and department policies and procedures as well as Standard Operating Guidelines. Ensures day-to-day operations including product-receiving, fulfillment, and training requirements.
• Performs other duties as assigned to support the efficient operation of the department.

Skills

Customer service

Outlook

Excel

Communication

Multitasking

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

San Manuel is seeking a Pool Concierge to warmly welcome guests, including VIPs, at pool check-in and to coordinate cabana and day bed rentals in a fast-paced resort setting. You will handle retail transactions and keep the pool kiosk organized while assisting with deck setup and guest requests.

In this casino environment, you will communicate across teams, uphold safety and service standards, and maintain a positive, guest-focused demeanor throughout long shifts and fluctuating schedules.