Pool Cabana Host – Part time/Seasonal

PainCeptor; California (MO); On-site; USD 16,531 - 24,796; Full time

Job summary

A leading hospitality service provider in Missouri is seeking a dedicated professional to manage the pool area and cabanas. The role involves ensuring 4 Star/4 Diamond service, towel distribution, pool set up, and outstanding guest interactions. Candidates must be organized, calm under pressure, and possess strong English communication skills. This position requires a high school diploma or GED and involves a friendly demeanor. Join a team where service excellence is paramount.

Qualifications

• Must be able to read, write, speak and understand English.
• Pleasant and outgoing personality is essential.
• Excellent organizational skills and ability to remain calm in busy situations.

Responsibilities

• Provide towel distribution and assist with collection of soiled towels.
• Responsible for pool set up and breakdown, including cleaning and displays.
• Offer attentive service and greet guests appropriately.

Skills

English proficiency

Pleasant demeanor

Organizational skills

Calm under pressure

Physical stamina

Conflict resolution

Education

High school education or GED

Job description

Responsible for the day-to-day operation of the pool area and cabanas, including 4 Star/4 Diamond service, set‑up, retail sales and general cleaning.

Qualifications

• Must be able to read, write, speak and understand English.
• Pleasant and outgoing personality.
• Excellent organizational skills.
• Able to remain calm and professional in a busy environment.
• Able to stand for the duration of the shift.
• Ability to deal with difficult situations.
• High school education or GED.

Essential Job Functions

• Provide towel distribution and assist with collection of soiled towels.
• Responsible for pool set up and breakdown (e.g., chair placement, general cleaning, retail displays, etc.).
• Describe the cabanas in detail and all of the amenities.
• Accept and monitor cabana reservations.
• Provide the highest degree of service to all cabana guests.
• Ask guests for cabana location preference.
• Advise guests of cabana cancellation policy and fees.
• Know Spa & Salon Services offered and assist guests with appointments.
• Clock in/out at appropriate times and be ready at the work area.
• Know and practice the guest service philosophy of Pala Casino Spa Golf & Resort.
• Offer a genuine greeting and thank guests appropriately.
• Speak to guests in an attentive, natural, and courteous manner, avoiding pretension.
• Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner.
• Ensure all Platinum privilege card holders feel welcome.
• Provide highly efficient pool‑side service.
• Ascertain guest satisfaction.
• Always appear clean, crisp, polished and well fitted.
• Handle questions, problems, and complaints.
• Complete the AM and PM checklists.
• Review memos and log book.
• Receive information passed on from previous shift.
• Assist team leaders and managers with miscellaneous duties.
• Coordinate with Guest Safety on research for lost and found items for guests.
• Perform other duties as assigned.