Pool Concierge

sanmanuel; Highland (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

San Manuel is seeking a Pool Concierge to warmly welcome guests, including VIPs, at pool check-in and to coordinate cabana and day bed rentals in a fast-paced resort setting. You will handle retail transactions and keep the pool kiosk organized while assisting with deck setup and guest requests.

In this casino environment, you will communicate across teams, uphold safety and service standards, and maintain a positive, guest-focused demeanor throughout long shifts and fluctuating schedules.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience required.
• Previous experience in a spa, resort or pool environment preferred.

Responsibilities

• Welcomes guests, including VIP members, at Pool check in and ensures they are comfortable. This includes specializing, coordinating, and booking cabanas and day bed rentals.
• The Pool Concierge coordinates VIP arrivals; communicates to designated personnel for escort and delivery of amenities.
• Performs and accurately records retail transactions including cash, credit card, Earned Rewards and comps through Point-of-Sale System using proper procedures. Maintains a cash drawer and balances drawer at the end of their shift, maintaining a minimum of variances.
• Communicates effectively between team and shared departments while consistently checking in with guests on pool deck to meet all needs.
• Is responsible for day-to-day tasks including but not limited to; maintaining safe, sanitary, and cleanliness in all areas visible to guests, organizing and consistently upholding merchandise presentations within the pool kiosk.
• Assists facilities team in setting up and tearing down pool deck equipment.
• Models and upholds enterprise and department policies and procedures as well as Standard Operating Guidelines. Ensures day-to-day operations including product-receiving, fulfillment, and training requirements.
• Performs other duties as assigned to support the efficient operation of the department.

Skills

Customer service

Outlook

Excel

Communication

Multitasking

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Reporting to the Supervisor, Pool Services, the Pool Concierge must be an outgoing, motivated individual capable of adapting to change in a fast past service driven environment. Demonstrates passion for people, encouraging and inspiring guests to elevate their health and relaxation, while creating a memorable best in class guest and safety experience. Engages and greets all guests with elevated service with our VIP's for the pool check in/ cabana rental/ day bed rentals. Coordinates VIP arrivals; communicate to designated personnel for escort and delivery of amenities. Collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. 1. Welcomes guests, including VIP members, at Pool check in and ensures they are comfortable. This includes specializing, coordinating, and booking cabanas and day bed rentals. The Pool Concierge coordinates VIP arrivals; communicates to designated personnel for escort and delivery of amenities.
2. 2. Performs and accurately records retail transactions including cash, credit card, Earned Rewards and comps through Point-of-Sale System using proper procedures. Maintains a cash drawer and balances drawer at the end of their shift, maintaining a minimum of variances.
3. 3. Communicates effectively between team and shared departments while consistently checking in with guests on pool deck to meet all needs.
4. 4. Is responsible for day-to-day tasks including but not limited to; maintaining safe, sanitary, and cleanliness in all areas visible to guests, organizing and consistently upholding merchandise presentations within the pool kiosk.
5. 5. Assists facilities team in setting up and tearing down pool deck equipment.
6. 6. Models and upholds enterprise and department policies and procedures as well as Standard Operating Guidelines. Ensures day-to-day operations including product-receiving, fulfillment, and training requirements.
7. 7. Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

High School Diploma or GED required.

Minimum one (1) year of experience in customer service required.

Previous experience in a spa, resort or pool environment preferred.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Ability to work outdoors in seasonal heat or cold as well as inclement weather
• Ability to communicate effectively with guests, team members and management, both verbally and in writing a must.
• Must be able to handle multiple tasks and/or guests simultaneously.
• Intermediate proficiency in Microsoft Outlook, Word and Excel is necessary.
• Must possess outstanding communication and interpersonal skills.
• Must be able to provide a genuine and sincere service experience in a friendly and professional manner.
• Must have demonstrated ability exercising utmost discretion with confidential information including but not limited to; personal and or health information from customers.
• Must actively listen to provide optimal service tailored to guest requests.
• Ability to multi-task in a fast-paced, high demand environment required.
• Must have experience working under pressure while meeting deadlines and goals.
• Must be comfortable working in both spa and casino environment.
• Must be comfortable with sitting and standing for long hours.
• Ability to maintain a positive and professional demeanor under challenging situations.
• Must be able to work a flexible schedule including weekends and holidays.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Must be CPR/AED Certified or possess the ability to obtain and maintain certification upon employment.
• No Driving Responsibilities: Role does not require a driver's license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

Primary work environment is in a climate-controlled office setting.

Work required travel to attend meetings, trade shows, and conferences.

Incumbents may be required to work evening, weekend and holiday shifts.

Must be able to work in a fast-paced, high-demand environment.

Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Physical activities that apply to the essential functions of the position are balan