VIP Spa Concierge: Guest Experience & Reservations

San Manuel Band of Mission Indians; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

San Manuel Band of Mission Indians seeks a Spa Concierge Specialist to provide Best in Class guest service at the Spa front desk and retail boutique. You will drive reservations, assist with promotions, and ensure accurate POS transactions while delivering an outstanding guest experience.

The role requires a friendly, professional demeanor, multi-tasking in a fast-paced environment, and flexibility to work weekends and holidays in a casino-spa setting.

Qualifications

• High School Diploma or GED required.
• Minimum of three (3) years' experience in guest services required; must have worked directly with guests.
• Previous experience in a Spa, Front Desk or Retail environment preferred.

Responsibilities

• Handle in-person and phone reservations for Spa services, pool rentals, day passes and events with high guest service.
• Process POS transactions and close out at end of shift; manage multiple tender types accurately.
• Support Spa Concierge team to meet financial goals and KPIs; assist with visual merchandising and product knowledge.
• Improve store operations, maintain policies, and ensure elevated guest experiences.
• Maintain cleanliness and safety of Spa facilities, front desk, retail, fitness area and dispensary.
• Champion loyalty wellness membership program and guest loyalty initiatives.
• Perform other duties to support efficient department operations.

Skills

Guest services

Cash handling

Verbal communication

Active listening

Multitasking

Pressure handling

Spa-casino environment

Flex schedule

Education

High School Diploma or GED

Tools

Microsoft Outlook

Word

Excel

Job description

San Manuel Band of Mission Indians seeks a Spa Concierge Specialist to provide Best in Class guest service at the Spa front desk and retail boutique. You will drive reservations, assist with promotions, and ensure accurate POS transactions while delivering an outstanding guest experience.

The role requires a friendly, professional demeanor, multi-tasking in a fast-paced environment, and flexibility to work weekends and holidays in a casino-spa setting.