VIP Pet-Parent Concierge & Guest Experience

destinationpet; Cornelius (NC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Full Time Health Benefits, 401K and 0

Discounted Pet Insurance.

Job summary

Destination Pet LLC is seeking a friendly Customer Service Representative at Camp Wagging Tails to welcome pet parents and their furry VIPs, answer questions, and coordinate services with a warm, professional touch. This on-site role requires you to manage check-ins/check-outs, answer multi-line phones, handle payments, and maintain a tidy, inviting lobby that makes pets and their humans feel at home.

Evenings, weekends, and holidays availability is required to support our busy pet families and

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Solid communication chops: phone, in-person, email.

Responsibilities

• Welcoming pet parents and their furry VIPs with a warm, VIP-like welcome.
• Answering phones with a smile and multi-tasking efficiently.
• Touring new clients through the facility and selling services.
• Ensuring up-to-date vaccinations are on file and safety first.
• Managing check-ins and check-outs with a personal touch.
• Handling cash, cards, and balancing the end-of-day drawer.

Skills

People-person

Pet-person

Phone communication

Multi-line phones

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Destination Pet LLC is seeking a friendly Customer Service Representative at Camp Wagging Tails to welcome pet parents and their furry VIPs, answer questions, and coordinate services with a warm, professional touch. This on-site role requires you to manage check-ins/check-outs, answer multi-line phones, handle payments, and maintain a tidy, inviting lobby that makes pets and their humans feel at home.

Evenings, weekends, and holidays availability is required to support our busy pet families and