VIP Pet-Parent Concierge & Customer Care

Destination Pet, LLC; Marble Falls (TX); Hybrid; USD 15,000 - 26,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet LLC is seeking a friendly Customer Service Representative to join Hope Animal Clinic. You’ll greet pet parents, answer phones, and help with scheduling in a lively pet-care setting.

We value communication, reliability, and a love for animals. Evening, weekend, and holiday availability is required; benefits include Telehealth, 401k, and Pet Insurance. Join our pack and make every visit shine.

Qualifications

• High school diploma or equivalent is required.
• 1+ year of customer service experience preferred.
• You’re a people-person and a pet-person.
• Solid communication chops—phone, in-person, email.

Responsibilities

• Welcoming pet parents and their VIPs like they just walked into a 5-star resort (but with more shedding).
• Answering phones with a smile and multi-tasking like a pro.
• Touring new clients through the facility and selling the services that keep tails wagging.
• Ensuring up-to-date vaccinations are on file—because safety first.
• Managing check-ins and check-outs with efficiency and a personal touch.

Skills

People person

Pet person

Customer service

Phone skills

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Phone systems

Job description

Destination Pet LLC is seeking a friendly Customer Service Representative to join Hope Animal Clinic. You’ll greet pet parents, answer phones, and help with scheduling in a lively pet-care setting.

We value communication, reliability, and a love for animals. Evening, weekend, and holiday availability is required; benefits include Telehealth, 401k, and Pet Insurance. Join our pack and make every visit shine.