VIP Patient Access Concierge

UofL Health; Louisville (KY); On-site; USD 42,000 - 52,000; Full time

Job summary

UofL Health in Louisville, KY, is seeking a Patient Access Representative III to be the first point of contact for patients and providers, scheduling appointments and guiding patients through the intake process with warmth and professionalism.

You will use Allscripts or Centricity and other clinic systems, handle inbound calls, assist with referrals, and ensure HIPAA and quality standards are maintained while delivering exceptional service across the organization.

Qualifications

• Two (2) years’ experience scheduling for multiple physician practices OR equivalent experience working as a Patient Access Representative I in 2+ assigned specialty groups (required).
• High school diploma or GED/Equivalent (required).
• Excellent customer service and professional demeanor are essential.

Responsibilities

• Answers all incoming calls with exceptional customer service with a focus on compassionate patient centered care.
• Accurately schedules and reschedules new, return, and referring provider appointments within assigned group or transfers to level II agents.
• Effectively utilizes physicians’ templates and guidelines using access center technologies.
• Determines appropriate physicians for all non-directed referrals.
• Fields non-clinical and clinical patient questions or transfers to appropriate clinical parties.
• Sets patient’s expectations for their visit ensuring an excellent patient experience.
• Retrieves relevant information by using clinic/hospital software (e.g. Allscripts, Centricity Business) and paging systems.

Skills

Customer service

Scheduling

HIPAA compliance

Electronic health records

Communication

Education

High school diploma or GED

Tools

Allscripts

Centricity Business

Job description

UofL Health in Louisville, KY, is seeking a Patient Access Representative III to be the first point of contact for patients and providers, scheduling appointments and guiding patients through the intake process with warmth and professionalism.

You will use Allscripts or Centricity and other clinic systems, handle inbound calls, assist with referrals, and ensure HIPAA and quality standards are maintained while delivering exceptional service across the organization.