Patient Concierge & Scheduling Specialist

UofL Health, Inc.; Louisville (KY); Hybrid; USD 32,000 - 36,000; Full time

Job summary

UofL Health, Inc. is seeking a Medical Receptionist for the Surgery unit in Louisville. The role involves greeting patients, scheduling, and maintaining accurate records in the electronic medical record system.

The ideal candidate will have strong customer service and communication skills, professional phone etiquette, and basic computer proficiency. Prior healthcare experience is preferred, and confidentiality and HIPAA compliance are essential.

Qualifications

• High School Diploma or GED required.
• One year healthcare experience preferred.
• Strong customer service and communication skills.
• Professional phone etiquette and clear verbal/written communication.

Responsibilities

• Greet patients and assist with check-in and scheduling.
• Answer phone calls and direct to appropriate staff.
• Check patients into the electronic medical record and ensure data accuracy.
• Assist with patient packet completion and educate patients as needed.
• Check patients out after visits and finalize records.

Skills

Customer service

Communication

Phone etiquette

Computer skills

Education

High School Diploma or GED

Tools

EMR knowledge

Job description

UofL Health, Inc. is seeking a Medical Receptionist for the Surgery unit in Louisville. The role involves greeting patients, scheduling, and maintaining accurate records in the electronic medical record system.

The ideal candidate will have strong customer service and communication skills, professional phone etiquette, and basic computer proficiency. Prior healthcare experience is preferred, and confidentiality and HIPAA compliance are essential.