End User Support & Desktop IT Specialist

Sharp Brains; Nampa (ID); On-site; USD 45,000 - 65,000; Full time

Job summary

Sharp Brains is seeking an experienced Onsite IT Support Specialist to manage desktop devices for a dynamic user base in Idaho. You will handle hardware, software and connectivity incidents through resolution, administer Active Directory, SCCM, Intune, and provide VIP desk-side support.

Responsibilities include deploying desktop images, patch updates, printers and scanners management, and optimizing support workflows using ServiceNow.

Qualifications

• 2-4 years of experience in Onsite support.
• Proficient with Windows OS and MS Office suite.
• Experience with desktop imaging, patch management, and hardware lifecycles.
• Familiar with ServiceNow for ticketing and incident management.
• Experience with SCCM and Intune for device configuration and maintenance.
• Knowledge of Active Directory and remote support tools.
• Experience supporting MAC devices and tablets is a plus.
• Printer and Scanner administration and basic peripherals support.
• Troubleshooting Active Directory and SCCM issues; deploying software via SCCM.

Responsibilities

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software support and maintenance on Desktop Devices for their lifecycle.
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including patch updates and hardware replacements.
• Experience with ServiceNow for incident tracking and resolution.
• Deploy, manage, and maintain software packages, updates, and patches using SCCM and Intune.
• Monitor security profiles and anti-virus software on all Desktop Devices and ensure compliance.

Skills

Onsite support

Windows OS

MS Office & Outlook

VPN & mobile device support

VIP desk-side support

Active Directory

Printers & Scanners

Remote management tools

Tools

ServiceNow

SCCM

Intune

Lync

Job description

Sharp Brains is seeking an experienced Onsite IT Support Specialist to manage desktop devices for a dynamic user base in Idaho. You will handle hardware, software and connectivity incidents through resolution, administer Active Directory, SCCM, Intune, and provide VIP desk-side support.

Responsibilities include deploying desktop images, patch updates, printers and scanners management, and optimizing support workflows using ServiceNow.