Onsite EUC/Desktop Support Engineer - L1

Sharp Brains Solutions; Arecibo (PR); On-site; USD 42,000 - 66,000; Full time

Job summary

Sharp Brains Solutions is seeking an End User Computing (EUC) / Desktop Support Engineer – L1 for onsite duties. You will provide hands-on desktop support, handle IMAC services, and maintain devices with SCCM and Intune in a Windows environment.

The role requires 2–4 years of relevant experience, strong communication, and a customer-focused approach to resolve issues and keep users productive.

Qualifications

• 2–4 years of experience in onsite desktop/EUC support.
• Hands-on troubleshooting of Windows OS and standard business apps.
• Experience with SCCM/Microsoft Configuration Manager and Intune.
• Familiarity with ITSM tools and Active Directory basics.

Responsibilities

• Provide onsite L1 desktop and end-user support for hardware, software, and connectivity incidents.
• Troubleshoot Windows desktop/laptop issues to resolution and handle IMAC tasks.
• Install, configure, and maintain desktop hardware and approved software.
• Support MS Office, Outlook, VPN, and remote-access technologies.
• Deploy patches and images using SCCM and Microsoft Intune; monitor inventory.
• Log incidents in ServiceNow or similar ITSM tools and close requests.
• Provide VIP desk-side support and coordinate with other IT teams as needed.
• Document devices, incidents, changes, and support activities.

Skills

Onsite support

Windows OS

SCCM

Microsoft Intune

ITSM tools

Microsoft Office

Active Directory

VPN/remote support

Tools

ServiceNow

Intune

SCCM

Job description

Sharp Brains Solutions is seeking an End User Computing (EUC) / Desktop Support Engineer – L1 for onsite duties. You will provide hands-on desktop support, handle IMAC services, and maintain devices with SCCM and Intune in a Windows environment.

The role requires 2–4 years of relevant experience, strong communication, and a customer-focused approach to resolve issues and keep users productive.