VIP Onsite Desktop Support Engineer (EUC)

Sharp Brains Solutions; San Juan (PR); On-site; USD 36,000 - 60,000; Full time

Job summary

The Onsite Desktop Support Engineer L1 will provide hands-on EUC support for desktops, laptops, printers, and peripherals at customer sites in San Juan, PR. You will diagnose hardware and software issues, ensure compliance with corporate standards, and deliver VIP desk-side support with professionalism and urgency.

The role requires 2–4 years in onsite EUC, strong Windows skills, experience with SCCM and Intune, and familiarity with ITSM tools such as ServiceNow.

Qualifications

• 2-4 years of onsite desktop support or EUC experience.
• Strong knowledge of Windows operating systems.
• Experience with SCCM and Intune for device management.
• Experience with ServiceNow or similar ITSM platforms.
• Excellent troubleshooting and customer service skills.
• VIP and executive desk-side support experience a plus.

Responsibilities

• Provide onsite desktop support for hardware, software, and network issues.
• Manage desktop devices through lifecycle including IMAC activities.
• Install and troubleshoot Windows OS and Office applications.
• Deploy images, patches, and software via SCCM and Intune.
• Support VPN, Teams/Skype for Business, and remote work needs.
• Collaborate with IT teams to resolve complex issues and document resolutions.
• Deliver VIP desk-side support with professionalism.

Skills

EUC support

Windows OS

Desktop hardware

VIP support

Customer service

Troubleshooting

Communication

Tools

SCCM

Intune

ServiceNow

Remote desktop

Active Directory

Office suite

Job description

The Onsite Desktop Support Engineer L1 will provide hands-on EUC support for desktops, laptops, printers, and peripherals at customer sites in San Juan, PR. You will diagnose hardware and software issues, ensure compliance with corporate standards, and deliver VIP desk-side support with professionalism and urgency.

The role requires 2–4 years in onsite EUC, strong Windows skills, experience with SCCM and Intune, and familiarity with ITSM tools such as ServiceNow.