EUC Onsite Deskside Engineer (L1/L2) – VIP Support

Sharp Brains Solutions; Batesville (IN); On-site; USD 50,000 - 75,000; Full time

Job summary

Sharp Brains Solutions seeks an experienced EUC / Onsite Deskside Support Engineer (L1/L2) to provide hands-on technical support in a corporate setting. You will resolve hardware, software, network, VPN, and peripheral issues onsite and remotely.

Responsibilities include managing IMAC activities, device imaging and lifecycle, and working with SCCM, Microsoft Intune, and ServiceNow for ticket resolution. Strong Windows OS, Office apps, AD administration, and ITIL-aligned processes are required.

Qualifications

• Hands-on EUC/desk-side support experience.
• Experience with Windows OS and Office apps.
• Familiarity with ITIL processes and ticketing workflows.

Responsibilities

• Provide onsite and remote support for desktops, laptops, and end-user devices.
• Troubleshoot hardware, software, network, VPN, and connectivity issues.
• Handle IMAC (Install, Move, Add, Change) and break/fix activities.
• Manage device lifecycle activities including imaging, configuration, patching, and hardware replacement.
• Work with SCCM, Microsoft Intune, and ServiceNow for device management and ticket resolution.
• Support Windows OS, MS Office, Outlook, VPN clients, printers, scanners, and peripherals.
• Perform basic Active Directory user/account administration.
• Provide VIP support and assist with critical incidents and onsite escalations.
• Maintain accurate asset inventory, incident documentation, and technical knowledge articles.
• Follow ITIL processes, security policies, and corporate desktop standards

Skills

Onsite support

Troubleshooting

VIP support

ITIL

Tools

SCCM

Microsoft Intune

ServiceNow

Active Directory

Job description

Sharp Brains Solutions seeks an experienced EUC / Onsite Deskside Support Engineer (L1/L2) to provide hands-on technical support in a corporate setting. You will resolve hardware, software, network, VPN, and peripheral issues onsite and remotely.

Responsibilities include managing IMAC activities, device imaging and lifecycle, and working with SCCM, Microsoft Intune, and ServiceNow for ticket resolution. Strong Windows OS, Office apps, AD administration, and ITIL-aligned processes are required.