Emergency Retention Specialist - Onsite

AppleOne Employment Services; San Antonio (TX); On-site; USD 26,000 - 29,000; Full time

Job summary

AppleOne Employment Services is seeking a Critical/De-escalation Rep in San Antonio, TX to resolve urgent account issues and protect service continuity. The role emphasizes retention, white-glove service, and collaboration with sales and support teams.

You will conduct outbound retention outreach, handle escalations with empathy, and document activities in CRM while promoting value-added solutions. The position is onsite, with typical daytime hours.

Qualifications

• 3–5 years of relevant customer support, account management, retention, or client care experience preferred.
• 2+ years of white glove customer service experience.
• 2+ years in customer service or related support roles.
• Ability to communicate clearly with internal teams and customers (verbal & written).
• Experience with CRM tools such as Salesforce or Workflow Manager.

Responsibilities

• Outreach to customers to present offers and support retention.
• Respond to escalated issues with empathy to resolve concerns.
• Identify high‑risk accounts and coordinate with teams to stabilize accounts.
• Provide account and technical assistance with sales and support teams.
• Document interactions in CRM for cross‑functional visibility.
• Promote products and value-added solutions to customers.

Skills

De-escalation

Customer service

Retention

Account management

Verbal/written comms

CRM systems

Problem solving

Tools

Salesforce

Workflow Manager

Microsoft Office

Job description

AppleOne Employment Services is seeking a Critical/De-escalation Rep in San Antonio, TX to resolve urgent account issues and protect service continuity. The role emphasizes retention, white-glove service, and collaboration with sales and support teams.

You will conduct outbound retention outreach, handle escalations with empathy, and document activities in CRM while promoting value-added solutions. The position is onsite, with typical daytime hours.