VIP Membership Experience Lead

Global Ambassador Hotel; Phoenix, Northern (AZ, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Job summary

The Global Ambassador Hotel in Phoenix seeks an experienced Membership Concierge to manage VIP guest relations, events, and member communications on property. The role focuses on delivering personalized experiences, coordinating with dining, spa, and security teams, and building lasting relationships with members while upholding brand standards and security protocols.

Candidates should have strong hospitality background, exceptional communication, and the ability to adapt to a fast-paced

Qualifications

• 3+ years of experience in a luxury hotel servicing VIP clientele.
• Excellent communication and client service skills.
• Strong organizational and multitasking abilities.
• Proficiency with MS Office.
• Knowledge of Opera, Book4Time and OpenTable is a plus.
• Ability to work flexible schedule including nights, weekends and holidays.

Responsibilities

• Serve as a member primary point of contact in evening hours.
• Serve as on-call weekend/evening manager to coordinators as needed.
• Be highly visible on property during major events and premier local events.
• Serve as a mentor and leader to membership coordinators.
• Manage the member's text line and respond to members in a timely manner.
• Make spa, fitness, dining and hotel reservations for members.
• Work alongside dining team to ensure a seamless on-property experience and provide table touches during all member dining experiences.
• Secure last-minute lobby bar tables and reservations for members.
• Attend restaurant pre-shifts and ensure all member tables are ready and on time.
• Maintain notes of member table preferences and accommodate as best as possible.
• Build strong, trusted relationships across all departments.
• Build relationships with restaurants in the area for special access and dining reservations for members.
• Provide monthly engagement report to Director of Membership detailing monthly member reservations and text message engagement.
• Monitor reviews and shift notes to review member experiences.
• Maintain daily detailed notes in the MemberResource Center and provide weekend member shift reports.
• Attend all home football games serving as main member liaison at Morgan Athletic Club and send game-day communication.
• Maintain and manage member complimentary cabana and hotel tracking.
• Continually evolve the engagement program to create WOW moments and unexpected special touches.
• Plan, coordinate and create a customized itinerary including stay info, restaurant reservations, and spa appointments.

Skills

Communication

Client service

Organization

MS Office

Opera

OpenTable

Book4Time

Flexible schedule

VIP hospitality

Tools

OpenTable

Book4Time

Opera

Job description

The Global Ambassador Hotel in Phoenix seeks an experienced Membership Concierge to manage VIP guest relations, events, and member communications on property. The role focuses on delivering personalized experiences, coordinating with dining, spa, and security teams, and building lasting relationships with members while upholding brand standards and security protocols.

Candidates should have strong hospitality background, exceptional communication, and the ability to adapt to a fast-paced