Member Experience Lead — Evenings & Weekends

The Global Ambassador; Phoenix (AZ); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

The Global Ambassador in Phoenix, AZ seeks a dedicated member liaison to serve VIP guests in the evening and oversee on-call weekend operations. You will mentor coordinators, manage member communications, and coordinate spa, dining, and hotel reservations to create seamless experiences.

This role requires a luxury-hospitality mindset, strong service skills, and the ability to adapt to a fast-paced environment while maintaining impeccable attention to detail. Equal opportunity employer.

Qualifications

• 3+ years of experience in a luxury hotel servicing VIP clientele.
• Excellent communication and client service skills.
• Strong organizational and multitasking abilities.
• Proficiency with MS Office.
• Knowledge of Opera, Book4Time and OpenTable is a plus.
• Ability to work flexible schedule based on member needs including nights, weekends and holidays.

Responsibilities

• Serve as a primary point of contact in evening hours.
• Serve as on-call weekend/evening manager to coordinators as needed.
• Be highly visible on property during major events and premier local events.
• Serve as a mentor and leader to membership coordinators.
• Manage the member's text line and respond to members in a timely manner.
• Make spa, fitness, dining and hotel reservations for members.
• Work alongside dining team to ensure a seamless on-property experience and provide table touches during member dining experiences.
• Secure last-minute lobby bar tables and reservations for members.
• Attend restaurant pre-shifts and ensure all member tables are ready in a timely manner.
• Maintain notes of member preferences and communicate with the membership team.

Skills

VIP service

Communication

Organization

Flexibility

MS Office

Tools

Opera

Book4Time

OpenTable

MS Office

Job description

The Global Ambassador in Phoenix, AZ seeks a dedicated member liaison to serve VIP guests in the evening and oversee on-call weekend operations. You will mentor coordinators, manage member communications, and coordinate spa, dining, and hotel reservations to create seamless experiences.

This role requires a luxury-hospitality mindset, strong service skills, and the ability to adapt to a fast-paced environment while maintaining impeccable attention to detail. Equal opportunity employer.