VIP Member Experience Lead

The Global Ambassador Hotel; Phoenix (AZ); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits for 25+ hours (

Paid time off eligibility 32+ hours

Dynamic hospitality environment

Job summary

The Global Ambassador is a luxury hotel experience located in the Phoenix area, renowned for Michelin recognition and world-class dining. We are seeking a Membership/Guest Services professional who will be the primary evening contact for members and a on-call manager for weekend events.

You will lead Membership Coordinators and coordinate reservations across spa, dining, and hotel experiences to craft unforgettable stays.

Qualifications

• 3+ years of experience in a luxury hotel servicing VIP clientele.
• Excellent communication and client service skills.
• Strong organizational and multitasking abilities.
• Proficiency with MS Office.
• Knowledge of Opera, Book4Time and OpenTable is a plus.
• Ability to work flexible schedule including nights, weekends and holidays.
• Refined verbal and written communication skills.

Responsibilities

• Serve as a member primary contact in evening hours.
• Be on-call weekend/evening manager to coordinators as needed.
• Be highly visible on property during major events.
• Mentor and lead membership coordinators.
• Manage the member's text line and respond promptly.
• Make spa, fitness, dining and hotel reservations for members.
• Coordinate with dining to ensure seamless on-property experience.
• Secure last-minute lobby bar tables and reservations for members.
• Attend restaurant pre-shifts and prep member tables.
• Maintain notes of member preferences for personalized service.
• Build relationships across departments to enhance member experiences.
• Collaborate with area restaurants for exclusive member access.

Skills

Communication

Client service

Organization

MS Office

Tools

Opera

Book4Time

OpenTable

Job description

The Global Ambassador is a luxury hotel experience located in the Phoenix area, renowned for Michelin recognition and world-class dining. We are seeking a Membership/Guest Services professional who will be the primary evening contact for members and a on-call manager for weekend events.

You will lead Membership Coordinators and coordinate reservations across spa, dining, and hotel experiences to craft unforgettable stays.