Luxury Valet Attendant - VIP Guest Service & Luggage

Global Ambassador Hotel; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

The Global Ambassador Hotel in Phoenix is seeking a guest services agent to warmly welcome guests, assist with luggage, escort guests to rooms, and coordinate transportation in Forbes Five-Star style. This role supports a dynamic hotel environment and focuses on delivering exceptional service.

Experience in luxury hospitality is preferred, and the position requires a professional appearance, safety-mindedness, and the ability to work flexible shifts including weekends, nights, and holidays.

Qualifications

• Luxury hospitality experience preferred; Forbes or AAA Five-Diamond experience is a plus.
• Valid driver's license and clean driving record.
• Responsible and safety-focused.
• Ability to work flexible shifts including weekends, nights and holidays.
• Professional demeanor and uniform.
• Ability to lift, carry, and move heavy luggage safely and efficiently.
• Ability to tolerate moderate amounts of walking.

Responsibilities

• Greet guests warmly at the entrance with a personalized welcome.
• Assist with luggage handling, including tagging, delivery to rooms, and secure storage.
• Escort guests to their rooms and explain hotel features and amenities.
• Coordinate transportation arrangements (valet, taxis, ride services, private transfers).
• Provide a fond farewell and assist with luggage and departure needs.
• Anticipate guest needs and provide proactive Forbes Five-Star service.
• Maintain knowledge of hotel outlets, room types, promotions, and local attractions.
• Offer tailored dining, entertainment, and activity recommendations.
• Respond promptly and professionally to guest inquiries or concerns.
• Maintain cleanliness and organization of the lobby and luggage areas.
• Record and track luggage deliveries, pickups, and storage using hotel protocols.
• Assist with concierge duties as needed.
• Support security by monitoring traffic flow, guest activity, and unattended items.
• Collaborate with Front Office, Concierge, Valet, and Housekeeping to ensure flawless guest experiences.

Skills

Hospitality experience

Customer service

Safety-conscious

Professional demeanor

Job description

The Global Ambassador Hotel in Phoenix is seeking a guest services agent to warmly welcome guests, assist with luggage, escort guests to rooms, and coordinate transportation in Forbes Five-Star style. This role supports a dynamic hotel environment and focuses on delivering exceptional service.

Experience in luxury hospitality is preferred, and the position requires a professional appearance, safety-mindedness, and the ability to work flexible shifts including weekends, nights, and holidays.