VIP Luxury Experience Concierge - Five-Star Service

MGM Resorts International; Las Vegas (NV); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free meals in Bellagio employee dining

Free parking on and off-shift

Health & Income Protection benefits

Professional and personal development

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Job summary

MGM Resorts International seeks a Luxury Experience Coordinator at Bellagio to deliver personalized, world-class service for guests in exclusive accommodations. You will manage interactions from initial contact to post-stay follow-up, ensuring meticulous attention to detail in line with Bellagio’s Five-Star, Five-Diamond standards.

You will act as a trusted liaison among guests, Front Office teams, and Executive Offices, creating WOW memories that encourage guests to return.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED.
• 1 year of Concierge or Front Desk experience preferred at a 5 Star/5 Diamond property.
• Exceptional customer service and interpersonal skills to communicate with all stakeholders.
• Able to work weekends and holidays and varying shifts.

Responsibilities

• Coordinate the suite approval process and communicate details to guests and team.
• Identify upselling and cross-selling opportunities to enhance guest experience and revenue.
• Maintain comprehensive knowledge of MGM Resorts properties, accommodations, and services.
• Build and maintain relationships with Chairman's Club members through exceptional service.
• Resolve guest concerns within authority, escalating when appropriate.

Skills

Customer service

Interpersonal skills

Flexible shifts

Education

High School Diploma or GED

Tools

Job description

MGM Resorts International seeks a Luxury Experience Coordinator at Bellagio to deliver personalized, world-class service for guests in exclusive accommodations. You will manage interactions from initial contact to post-stay follow-up, ensuring meticulous attention to detail in line with Bellagio’s Five-Star, Five-Diamond standards.

You will act as a trusted liaison among guests, Front Office teams, and Executive Offices, creating WOW memories that encourage guests to return.