VIP Services Courier - Bellagio

MGM Resorts International; Las Vegas (NV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free meals

Free parking

Health benefits

Development programs

Wellness incentives

Discounts

Job summary

MGM Resorts International is hiring a VIP Services Courier at Bellagio in Las Vegas to support VIP and Villa guests with errands, reservations, tickets, and concierge needs. This fast-paced role requires exceptional service and knowledge of local attractions.

You will assist with hotel check-in/check-out, coordinate with housekeeping for VIP arrival rooms, and manage guest requests with professionalism and care to ensure memorable WOW moments.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year in VIP services, front desk, or concierge.
• Excellent customer service and interpersonal communication skills.

Responsibilities

• Provide refined luxury service to VIP and Villa guests with errands, personal shopping, show tickets, reservations, entertainment, dining, and concierge requests.
• Assist VIP casino and hotel guests with check-in, check-out, and guest services.
• Own guest requests and complaints, resolve issues promptly, and follow up to ensure satisfaction.
• Coordinate with Housekeeping to ensure VIP arrival rooms are cleaned and ready.
• Review guest bills with hosts during check-out.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests.

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

Join the team as a VIP Services Courier at Bellagio, where you’ll play an important role in supporting the luxury experience for our VIP and Villa guests. In this fast-paced role, you’ll assist with a variety of errands and requests while helping deliver seamless, elevated service behind the scenes.

Working throughout one of the most iconic luxury resorts in Las Vegas, you’ll support VIP operations with professionalism, efficiency, and attention to detail while helping create memorable experiences for our most valued guests.

You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

THE STARTING RATE:

$17.04 / Per Hour

The Day-to-day

• Provide refined luxury service while assisting VIP and Villa guests with errands, personal shopping, show tickets, reservations, entertainment, dining, and concierge requests
• Assist VIP casino and hotel guests with hotel check-in, check-out, and guest service requests
• Own all guest requests and complaints, resolve issues promptly, and follow up to ensure guest satisfaction
• Coordinate with Housekeeping to ensure VIP arrival rooms are cleaned and ready
• Review guest bills with hosts during check-out
• Maintain knowledge of hotel services, amenities, and local attractions to accurately assist guests

The Ideal Candidate

• Must be 18 years of age or older
• High School Diploma or GED
• One (1) year of prior relevant experience in VIP Services, Front Desk, and/or Concierge
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

The Perks & Benefits

• Free meals in our Bellagio employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

View Job Description

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11009

Are you ready to JOIN THE SHOW?