Concierge Supervisor - Bellagio

MGM Resorts International; Las Vegas, Northern (NV, KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health & Income Protection benefits

Professional and personal development

Free meals in Bellagio employee dining

Free parking on and off-shift

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Job summary

At MGM Resorts International's Bellagio in Las Vegas, a Concierge Supervisor leads a team to deliver personalized luxury experiences, ensuring every guest interaction is seamless, memorable, and worthy of a return visit. You will inspire the team, anticipate guest needs, and create WOW moments that guests carry beyond their stay.

Working with one of the world’s premier luxury resorts, you will develop your hospitality career, mentor colleagues, and help elevate service standards while

Qualifications

• Two years of prior relevant experience, preferably in hotel concierge services.
• Must be 21+ years old.
• High School Diploma or GED.
• Excellent customer service and interpersonal skills.

Responsibilities

• Supervise daily concierge team operations, staffing, HR responsibilities, and guest service interactions.
• Enforce department and hotel standards to meet business goals.
• Foster teamwork, performance feedback, recognition, and employee satisfaction.
• Keep management informed of department information, report irregularities, and document issues.
• Perform administrative tasks, prepare reports, and assist guests when needed.

Skills

Customer service

Leadership

Supervisory experience

Communication skills

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International.

THE JOB

At Bellagio, exceptional service begins with exceptional leaders. As a Concierge Supervisor, you’ll inspire a team dedicated to delivering personalized luxury experiences while ensuring every guest interaction is seamless, memorable, and worthy of a return visit. If you’re passionate about leading people, anticipating guest needs, and creating unforgettable moments, this is your opportunity to grow your hospitality career with one of the world’s premier luxury resorts. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

THE STARTING RATE

$23.00 / Per Hour + Commissions

THE DAY-TO-DAY

• Supervise the daily operations of the Concierge team, including staffing, human resources responsibilities, and guest service interactions to ensure maximum efficiency
• Ensure knowledge of and enforce department and hotel standards to achieve business and property goals
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
• Keep the Director or Manager informed of all pertinent department information, report irregularities and issues as they occur, and document situations appropriately
• Perform administrative tasks, including preparing and distributing reports and assisting guests directly when business volumes require

THE IDEAL CANDIDATE

• Must be 21 years of age or older
• High School Diploma or GED
• Two (2) years of prior relevant experience, preferably in Hotel Concierge Services
• Previous supervisory or leadership experience in a luxury resort environment preferred
• Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

THE PERKS & BENEFITS

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Bellagio employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail]. We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.