Regional Luxury Client Development Lead

LVMH Group; New York (NY); On-site; USD 155,000 - 175,000; Full time

Job summary

LVMH Group in New York is seeking a results-driven leader to elevate client development across multi-store regions. You will coach client advisors, strengthen recruitment and retention, and align CRM-driven outreach with brand standards to deliver outstanding client experiences.

The role demands mentoring, data-driven insights, and collaboration with Training, CRM, Events, and High End teams to grow loyalty and revenue while upholding luxury service expectations. Travel may be required.

Qualifications

• Minimum 7 years of experience in retail management, marketing, or CRM with a focus on client engagement.
• Proven ability to mentor, coach, motivate and inspire others through thoughtful leadership and client engagement.

Responsibilities

• Lead regular 1-1 conversations with client advisors related to client journey mapping and coaching on client relationship development.
• Lead efforts of Client Development to recruit and retain clients through outreach and relationships.
• Facilitate execution of clientele actions at store level while upholding brand standards of excellence.
• Identify strategies to increase customer traffic and client development; ideate local boutique activations and event nominations.
• Coordinate exceptional local and international experiences for clients with High End team; support Regional Client Experience Guides.
• Collaborate with Training and CRM to reinforce client outreach and engagement expectations and empower teams to hit goals.
• Monitor store database for appropriate client allocation and reassignment; capture qualitative data.

Skills

Clienteling

CRM

Leadership

Retail management

Mentoring

Tools

Salesforce

PowerBI

SAP

Microsoft Office

Job description

LVMH Group in New York is seeking a results-driven leader to elevate client development across multi-store regions. You will coach client advisors, strengthen recruitment and retention, and align CRM-driven outreach with brand standards to deliver outstanding client experiences.

The role demands mentoring, data-driven insights, and collaboration with Training, CRM, Events, and High End teams to grow loyalty and revenue while upholding luxury service expectations. Travel may be required.