VIC Manager

24 Seven Talent; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

24 Seven Talent is seeking a VIC Manager to lead VIP client relationships and grow high-value client networks in a luxury retail setting. You will partner with store leadership to drive sales, client acquisition, retention, and strategic partnerships with luxury brands and venues.

The role emphasizes events, personalization, and top-tier service, with a focus on developing clienteling culture and exceeding sales/KPI goals. Strong industry knowledge and international collaboration are valued.

Qualifications

• 5+ years of retail experience
• 3+ years in the luxury segment
• Bachelor's degree preferred
• Strong customer focus and communication skills
• Experience with international luxury brands is a plus

Responsibilities

• Build and maintain strong relationships with VIP/VIC and high-value clients
• Develop and execute strategies to acquire, retain, and engage top clients
• Consistently achieve or exceed individual and store sales goals
• Identify new opportunities to drive sales through events, activations, collaborations, and external partnerships
• Build a network within the local and international luxury community
• Partner with luxury hotels, fine dining, fashion outlets, stylists, and other relevant contacts to develop new business opportunities
• Organize and manage high-end client events and experiences
• Track and analyze VIC initiatives and adjust strategies to maximize results
• Drive a strong culture of clienteling and relationship building
• Partner with store leadership on strategies to meet and exceed sales and KPI goals
• Stay current on luxury fashion, market trends, and client preferences
• Resolve client service issues quickly and effectively

Skills

VIP clienteling

Relationship management

Sales leadership

Luxury fashion awareness

Event coordination

Strategic partnerships

Education

Bachelor's degree preferred

Job description

Position Overview

We are seeking a VIC Manager to lead the development and growth of high-value client relationships within a luxury retail environment. This role will focus on building a strong network of VIP/VIC clients, creating personalized clienteling strategies, driving sales, and delivering exceptional experiences to top-tier clientele.

The VIC Manager will partner closely with store leadership to support overall sales performance, client acquisition, retention, and business development.

Key Responsibilities

• Build and maintain strong relationships with VIP/VIC and high-value clients
• Develop and execute strategies to acquire, retain, and engage top clients
• Consistently achieve or exceed individual and store sales goals
• Identify new opportunities to drive sales through events, activations, collaborations, and external partnerships
• Build a network within the local and international luxury community
• Partner with luxury hotels, fine dining, fashion outlets, stylists, and other relevant contacts to develop new business opportunities
• Organize and manage high-end client events and experiences
• Track and analyze VIC initiatives and adjust strategies to maximize results
• Drive a strong culture of clienteling and relationship building
• Partner with store leadership on strategies to meet and exceed sales and KPI goals
• Stay current on luxury fashion, market trends, and client preferences
• Resolve client service issues quickly and effectively

Qualifications

• 5+ years of retail experience
• 3+ years of experience within the luxury retail segment
• Experience working with international luxury brands is a plus
• Bachelor's degree preferred, but not required
• Strong customer focus and strategic business acumen
• Excellent verbal and written communication skills
• Strong understanding of current luxury fashion trends
• Automotive knowledge preferred

What We're Looking For

A highly relationship-driven luxury retail professional who understands how to cultivate a VIP client base, create meaningful experiences, identify new business opportunities, and consistently drive sales through strategic clienteling.