VIP L2 Desktop Support Technician - On‑Site

Gr8ttek, LLC; Princeton (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Gr8ttek, LLC is seeking an L2 Deskside Support Technician to provide on-site IT support at customer locations in New Jersey. You will troubleshoot desktops, laptops, mobile devices, printers, and peripherals, while assisting remote teams with image management, software distribution, and workspace security.

The role emphasizes strong customer service, professional communication, and the ability to support executive users. Experience with SCCM, Citrix, Intune, and OEM hardware is highly valued.

Qualifications

• 5-7 years of IT support experience.
• Strong skills in hardware/software troubleshooting with OEMs.
• Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn).
• Knowledge of SCCM, Citrix, and workspace management platforms.
• Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory.
• Professional communication, punctuality, and customer-focused mindset.

Responsibilities

• Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals.
• Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary.
• Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security.
• Deliver priority services for executive and VIP users.
• Maintain accurate documentation in ServiceNow and contribute to reporting requirements.
• Perform IMAC (Install, Move, Add, Change) and break-fix activities.
• Carry out preventative maintenance and follow SME instructions for infrastructure support.
• Ensure exceptional customer service and professional communication across organizational levels.

Skills

Hardware troubleshooting

Software troubleshooting

Windows

Mac OS

iOS support

Intune

Active Directory

Zscaler

VIP support

ServiceNow

Tools

ServiceNow

LogMeIn

Nexthink

Intune

SCCM

Citrix

Zscaler

Job description

Gr8ttek, LLC is seeking an L2 Deskside Support Technician to provide on-site IT support at customer locations in New Jersey. You will troubleshoot desktops, laptops, mobile devices, printers, and peripherals, while assisting remote teams with image management, software distribution, and workspace security.

The role emphasizes strong customer service, professional communication, and the ability to support executive users. Experience with SCCM, Citrix, Intune, and OEM hardware is highly valued.