L2 Deskside IT Support Specialist

Gr8ttek, LLC; Princeton (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Gr8ttek, LLC in Princeton, Indiana provides on-site L2 Deskside IT support to corporate locations. The role focuses on hardware/software troubleshooting, imaging, and end-user device support to ensure minimal downtime.

You will work with Windows, Mac, iOS, and Zebra devices, manage ServiceNow incidents, and assist remote teams in packaging and distribution. Strong customer service and communication are essential.

Qualifications

• 5–7 years of IT support experience.
• Strong hardware/software troubleshooting with OEMs.
• Professional communication and customer focus.
• Experience with Zebra printers/scanners and remote tools.

Responsibilities

• Provide hands-on support for desktops, laptops, devices and peripherals.
• Troubleshoot network and computing devices; escalate when needed.
• Support remote engineering in software distribution and image management.
• Deliver services for executive and VIP users.
• Maintain documentation in ServiceNow.
• Perform IMAC and break-fix activities.
• Ensure exceptional customer service.

Skills

IT support

Hardware troubleshooting

Software troubleshooting

VIP support

Customer service

English communication

Education

CompTIA A+

MCP/MCSE

OEM certifications

ITIL knowledge

Tools

ServiceNow

Nexthink

LogMeIn

SCCM

Citrix

Intune

Active Directory

Zscaler

VPN

Job description

Gr8ttek, LLC in Princeton, Indiana provides on-site L2 Deskside IT support to corporate locations. The role focuses on hardware/software troubleshooting, imaging, and end-user device support to ensure minimal downtime.

You will work with Windows, Mac, iOS, and Zebra devices, manage ServiceNow incidents, and assist remote teams in packaging and distribution. Strong customer service and communication are essential.