Hybrid IT Support Technician – Frontline Desk

RJ Young; Nashville (TN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Velocity1 in Nashville, TN is seeking a Support Desk Technician to provide frontline IT support to clients through a mix of remote and on-site services. This Tier-1 role resolves common issues, documents steps, and ensures timely client satisfaction.

The ideal candidate has strong communication, basic networking knowledge, and experience with Windows/macOS, Microsoft 365, and Active Directory. Hybrid schedule includes three days in office and two remote after training.

Qualifications

• High school diploma or equivalent; IT-related degree a plus.
• At least 1 year of technical support or help desk experience.
• Strong communication and customer service skills.

Responsibilities

• Provide Tier-1 IT support via phone, email, and ticketing systems.
• Troubleshoot basic hardware, software, and network issues.
• Escalate complex issues with clear documentation to Tier-2/3.
• Travel to client sites as needed for hands-on setup.
• Document resolutions and contribute to knowledge base.
• Participate in rotating on-call schedule.

Skills

Communication

Customer Service

Multitasking

Problem Solving

Creative Thinking

Education

High School diploma or equivalent; IT-related degree a plus

Tools

ConnectWise

Kaseya

Job description

Velocity1 in Nashville, TN is seeking a Support Desk Technician to provide frontline IT support to clients through a mix of remote and on-site services. This Tier-1 role resolves common issues, documents steps, and ensures timely client satisfaction.

The ideal candidate has strong communication, basic networking knowledge, and experience with Windows/macOS, Microsoft 365, and Active Directory. Hybrid schedule includes three days in office and two remote after training.