VIP Executive IT Support Lead - Remote-Eligible
SAIC
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Job summary
SAIC is seeking a VIP Executive Support Team Lead in Washington, DC to coordinate and lead a small executive support team providing white-glove IT services to senior stakeholders. The role requires hands-on leadership, strong customer service, and deep technical knowledge of Windows 11, AD, Azure AD, and collaboration tools.
Responsibilities include incident management, remote/mobile device support, and enterprise collaboration systems.
Qualifications
- Bachelor’s degree with 5+ years in technical support leadership.
- Experience leading an executive/VIP support team in a high-touch environment.
- Strong executive communication and root-cause analysis skills.
Responsibilities
- Coordinate and lead a 4-person VIP/Executive Support Team.
- Provide white-glove technical support to executive customers with minimal supervision.
- Interact with executives, supervisors, and peers to manage workflow and communications during incidents.
- Support VIP communications and networks, including remote equipment and secure devices.
- Configure and support enterprise collaboration and VTC technologies (Teams, Zoom, Webex).
- Document, upgrade, and replace hardware/software for VIP users/devices.
- Deploy mobile devices and manage access and provisioning for VIP staff.
- Drive service improvement using ITIL-based processes and trend analysis.
Skills
Education
Tools
Job description
SAIC is seeking a VIP Executive Support Team Lead in Washington, DC to coordinate and lead a small executive support team providing white-glove IT services to senior stakeholders. The role requires hands-on leadership, strong customer service, and deep technical knowledge of Windows 11, AD, Azure AD, and collaboration tools.
Responsibilities include incident management, remote/mobile device support, and enterprise collaboration systems.
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