VIP IT Engineer — On-Site & After-Hours Support

Worldwide TechServices; Corry (Erie County); On-site; USD 50,000 - 70,000; Full time

Job summary

Worldwide TechServices is seeking a Senior Customer Service Engineer in Erie County, Corry. This senior-level position involves providing support to client VIPs, performing complex troubleshooting and repair tasks in an end-user computing environment.

The ideal candidate will have a technical school certification or 4-7 years of experience, proficient in hardware technology, and excellent communication skills. The position may require after-hours support and the ability to lift and move equipment up to 50 lbs.

Qualifications

• Typically requires technical school certification or equivalent of 4-7 years of relevant experience.
• Proficient in hardware technology and configurations.
• Ability to be on stand‑by as required.

Responsibilities

• Provides support to client VIP’s.
• Performs complex troubleshooting, installs and repair activities.
• Responsible to manage, deploy, track and keep secure IT assets.
• Identify and recommend process improvements.
• Displays outstanding technical and professional services skills at all times.

Skills

Excellence in communication and customer‑facing skills

Strong oral, written and interpersonal skills

Excellent organizational skills

Ability to follow instructions and processes with minimal instruction

Ability to lift and or move various computer equipment up to 50 lbs.

Education

Technical school certification or equivalent of 4-7 years of relevant experience

Tools

PowerPoint

Microsoft Word

Excel

Outlook

Ticketing systems

Job description

Worldwide TechServices is seeking a Senior Customer Service Engineer in Erie County, Corry. This senior-level position involves providing support to client VIPs, performing complex troubleshooting and repair tasks in an end-user computing environment.

The ideal candidate will have a technical school certification or 4-7 years of experience, proficient in hardware technology, and excellent communication skills. The position may require after-hours support and the ability to lift and move equipment up to 50 lbs.