VIP IT Desk-Side Engineer

Talentify; West Virginia; On-site; USD 45,000 - 65,000; Full time

Job summary

Talentify is seeking a Customer Service Engineer to provide desk-side support in an end-user computing environment. The role involves troubleshooting PCs, desktops, laptops, tablets, and printers, and supporting VIP clients.

The position requires technical school certification or 2–4 years of relevant experience, with ITIL awareness and OEM certifications as directed. Candidates should have strong communication and professional services skills and be able to lift equipment up to 50 lbs.

Qualifications

• Technical school certification or equivalent of 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is desired.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Skills

Communication

Oral & Written

Interpersonal Skills

Follow Procedures

Lifting 50 lbs

Repair Kit Ownership

Education

Technical school certification

2-4 years experience

Job description

Talentify is seeking a Customer Service Engineer to provide desk-side support in an end-user computing environment. The role involves troubleshooting PCs, desktops, laptops, tablets, and printers, and supporting VIP clients.

The position requires technical school certification or 2–4 years of relevant experience, with ITIL awareness and OEM certifications as directed. Candidates should have strong communication and professional services skills and be able to lift equipment up to 50 lbs.