VIP Import Account Specialist – Client Advocate

MSC Mediterranean Shipping Company SA; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

MSC Mediterranean Shipping Company USA is seeking an Import VIP Account Specialist to advocate for clients and serve as the VIP customer’s primary point of contact. You will provide exceptional service across calls, email, and portals, coordinating with 3PLs to maximize satisfaction and loyalty to MSC.

Responsibilities include being the first MSC contact for VIP clients, monitoring incoming cargo, identifying needs, cultivating relationships, and collaborating with Sales, Trades, Bids, and SVC.

Qualifications

• Bachelor’s degree or equivalent experience in supply chain, transportation, shipping, logistics, or customer service.
• English: advanced proficiency.
• Highly detail oriented with strong organizational skills.
• Solid customer service mindset and ability to meet deadlines.

Responsibilities

• Serve as the first MSC contact for VIP customers and provide exceptional service.
• Monitor incoming cargo for VIP clients and report trends to management.
• Identify customer needs and build strong relationships with accounts.
• Collaborate with Sales/Trades/Bids/SVC/Intermodal to develop partnerships.
• Follow company policies and resolve inquiries in a timely manner.
• Maintain on-site presence five days per week.
• Perform other duties as assigned.

Skills

English (Advanced)

MS Excel

Customer service

Time management

Team player

Attention to detail

Communication

Education

Bachelor’s degree or equivalent

Tools

MSC systems

Job description

MSC Mediterranean Shipping Company USA is seeking an Import VIP Account Specialist to advocate for clients and serve as the VIP customer’s primary point of contact. You will provide exceptional service across calls, email, and portals, coordinating with 3PLs to maximize satisfaction and loyalty to MSC.

Responsibilities include being the first MSC contact for VIP clients, monitoring incoming cargo, identifying needs, cultivating relationships, and collaborating with Sales, Trades, Bids, and SVC.