Export VIP BCO Specialist

MSC Mediterranean Shipping Company SA; Charleston (SC); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health, Rx, Dental & Vision Insurance

Life Insurance: up to $50,000 per year

401K Plan - 3% Safe Harbor + match

Wellness Program initiatives

Job summary

MSC Mediterranean Shipping Company is seeking an Export VIP Client Support Specialist to provide outstanding personalized customer service to VIP clients. The role requires on-site presence five days a week and coordination across US and overseas MSC departments to ensure smooth cargo handling and accurate rate communication.

Responsibilities include processing booking requests, handling emails and calls, resolving inquiries, and maintaining relationships through proactive communication and KPI

Qualifications

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.).
• Advanced English proficiency.
• Strong attention to detail and time management.
• Customer service mindset, responsive and team oriented.
• Proficiency in MS Excel and ability to learn new software.

Responsibilities

• Processes booking requests from clients per booking procedure.
• Handles emails and phone calls per customer service procedure.
• Assists and resolves customer inquiries; communicates rates, free time, and stipulations.
• Coordinates with departments in the US and overseas to ensure smooth loading/unloading.

Skills

English: advanced

Attention to detail

Time management

Customer service mindset

Team player

MS Excel

Education

Bachelor’s degree or equivalent experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.

Tools

MS Excel

Job description

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Job Summary/ Key Responsibilities:

TheExport VIP ClientSupport Specialistmust meetthe customerserviceexpectationsrequired by the Department for the VIP customers. Ensurestimelyand smooth process of cargo while providing outstanding personalized customer service to clients.

• Processesbookingrequestfrom clients per booking procedure.
• Handlesemails & phone callsprotocolper customer service procedure.
• IssuesneededEMC based on manifest corrector procedure.
• Ensuresbookings are rated inthe linkcorrectly.Cancommunicate rate discrepancies.
• Understandsaccount contracts to communicate rates, free time, and stipulations.
• Completesa daily productivity report as part of the tasks assigned byDepartment.
• Establishesandmaintainsgood relationships with customers (email/phone and F2F meetings).
• Assistsand resolvescustomerinquiries.
• Coordinateswith the different departments in the US and overseas to ensure smooth loading / unloading process.
• Managesday to dayoperations of the assigned accounts.
• Analyzesand discusseswith management responses to customer's scorecards and KPI reports on
• MSC performance.
• AssistsFinance department in collection of outstanding invoices.
• Servesas a liaison between overseas offices, different MSC departments, vendors, and customers (isthe face of MSC in the eyes of the accounts.)
• Gathersandmaintainsproficient knowledge of the market and the maritime industry.
• Understandsdepartment'sprocedures and flows.
• FollowsMSC policies, procedures, and core values.
• Presence required on-site 5 days per week
• Performs other duties, as assigned.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies:

• Bachelor’s degree preferredor equivalent experiencein a similar role(supply chain, transportation, shipping, logistics, freightforwarding, customer service, etc.)
• English: advanced
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great teamplayer
• Knowledge of MS Excel with the ability to learn new software

PHYSICAL DEMANDS

• Prolonged periods sitting at a desk and working on a computer
• Must be able tolift upto 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required on-site 5 days per week

WORK AUTHORIZATION

• Authorization to work in the U.S

What We Offer

• Health, Rx, Dental & Vision Insurance
  
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effectiveday one:

• Short Term Disability Insurance
• 401K Plan - 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• CorporatePartner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visit MSC Mediterranean Shipping Company.