Import Customer Support Specialist

MSC Mediterranean Shipping Company; Tempe (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Long Term Disability Insurance

Business Travel Insurance

Flexible Spending Accounts

Supplemental Life, Accident, Critical?

Job summary

MSC Mediterranean Shipping Company (USA) Inc. is seeking a detail-oriented Import Customer Service representative in Tempe, AZ. The role focuses on providing exceptional support to clients regarding import shipments, handling questions via phone or email, and maintaining precise logs in company systems.

This on-site position requires five days a week in the office. Candidates should have a bachelor’s degree or equivalent experience and experience in logistics, shipping, or customer service.

Qualifications

• Bachelor’s degree preferred or equivalent experience in similar role.
• Experience in supply chain, shipping, logistics, or customer service.
• Ability to work under tight deadlines.
• Strong attention to detail and organization.
• Customer service mindset and team-oriented approach.
• Proficiency in de-escalation techniques.

Responsibilities

• Resolve customer issues on first contact using available tools.
• Answer phone calls and emails promptly and professionally.
• Provide accurate responses on transportation statuses and updates.
• Coordinate with other departments to fix discrepancies; escalate when needed.
• Anticipate problems and apply problem-solving skills.
• Perform other duties as assigned.

Skills

Customer service mindset

Team player

Adapt to learn new software

Ability to work under tight deadlines

Attention to detail

Organized

Work under stress

People oriented

De-escalation techniques

Education

Bachelor’s degree preferred or equivalent experience in similar role

Tools

MS Dynamics

Job description

MSC Mediterranean Shipping Company (USA) Inc. is seeking a detail-oriented Import Customer Service representative in Tempe, AZ. The role focuses on providing exceptional support to clients regarding import shipments, handling questions via phone or email, and maintaining precise logs in company systems.

This on-site position requires five days a week in the office. Candidates should have a bachelor’s degree or equivalent experience and experience in logistics, shipping, or customer service.