VIP Host

Turfway Park Racing & Gaming; Florence (KY); On-site; USD 35,000 - 55,000; Full time

Job summary

Turfway Park Racing & Gaming in Florence, KY is seeking a VIP Host to develop and coordinate programs that attract high-value players and host them to ensure guest satisfaction and repeat visits. This role requires building strong relationships, coordinating events, and representing the venue at various functions.

Successful candidates will manage guest requests, maintain event communications, and uphold exceptional guest service standards in a fast-paced casino environment.

Qualifications

• Available to work weekends, holidays and nights.
• Must have a flexible schedule to fit business needs.
• Emphasizes guest service excellence and professional demeanor.
• Maintains confidentiality of guest information and records.

Responsibilities

• Develops VIP programs to attract and host VIP players.
• Resolves guest issues quickly and follows up for satisfaction.
• Keeps hosted guests informed of events and promotions via all channels.
• Organizes and executes special events and assists with telemarketing as needed.
• Represents the company at off-property events to entertain or assist guests.

Skills

Flexible schedule

Fast-paced environment

Public relations

Customer service

Interpersonal relationships

Confidentiality

Teamwork

Tools

OASIS Player Tracking System

Microsoft Office

Job description

ABOUT CHURCHILL DOWNS INC. Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Title: VIP Host

Requisition ID#: 5362

Location: Florence, KY, US, 41042

Property: Turfway Park Racing & Gaming

Pay Range

ABOUT CHURCHILL DOWNS INC. Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

About Turfway Park Racing & Gaming

Owned and operated by Churchill Downs, Turfway Park Racing & Gaming is the ultimate place to play in Northern Kentucky. Take a spin on over 800 of the latest and greatest games and experience the rush of seasonal live thoroughbred racing or simulcast horse racing year-round. Plus, with two great restaurants and live entertainment, the stage is always set for winning moments on and off the gaming floor. We even have your next business meeting, social event or annual awards covered with an amazing 17,000 square feet of event space that we customize to create the perfect experience.

Job Summary

The VIP Host will be responsible for developing and coordinating programs to attract VIP players and host such guests to ensure guest satisfaction and repeat visits.

Essential Duties And Responsibilities

• Develops new VIP players by fostering strong relationships through in-person interaction, player events, personalized notes, follow-up phone calls, email, etc.
• Manages guest requests and owns all issues, resolving them quickly and following up to ensure the guest's satisfaction.
• Ensures all hosted guests stay informed of all events and promotions, using all channels of communication.
• Organize and execute special events and participate in telemarketing efforts to confirm attendance.
• Attend off-property functions as a representative of the company in order to entertain or assist guests as required.
• Contact guests by calling, writing, or making personal visits to increase trip frequency.
• Award customers complimentary gifts/tickets/etc. based on gaming activity and program guidelines.
• Ability and willingness to spend long periods of time during shift on the casino floor interacting with both return guests and searching for non-carded new players to sign up for Player Rewards card.
• Perform other duties as may be assigned by department and/or company management.

Prerequisites: Available to work when needed, including weekends, holidays, and nights.

Required Skills And Abilities

• Must have a flexible schedule to fit business needs.
• Must be able to work in a fast paced environment while maintaining the utmost guest service.
• Emphasizes and embodies company mission of providing excitement and delivering excellent guest service.
• Support a work environment that promotes teamwork, integrity, respect, and performance feedback.
• Management abilities demonstrated in managing the VIP and premium players effectively.
• Responsible for maintaining accurate and thorough records and reports.
• Public relations and customer service skills.
• Maintaining interpersonal working relationships among all personnel.
• Maintaining strict confidentiality of guest information.
• Complete task in a timely manner and meets deadlines.
• Perform all job duties in a safe and responsible manner.

Education And Experience

• 1-2 years' casino experience, preferably with a 4-year degree in a related field of equivalent work experience.
• Knowledge of OASIS Player Tracking System, Microsoft Products.
• Valid racing license.

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The team member may be required to lift, push, and pull up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The team member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing guests, and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Cincinnati