VIP Host-Hospitality- Full Time (Harrah's Ak-Chin Casino)

Caesars Entertainment Corporation; Maricopa (AZ); On-site; USD 50,000 - 75,000; Full time

Job summary

Caesars Entertainment Corporation is seeking a VIP Host within the Casino Marketing team to manage all aspects of a guest journey on property, coordinating with account development on pre- and post-trip planning. The VIP Host will strive to delight guests, exceeding expectations through gracious, enthusiastic, and personalized service.

Ideal candidates possess sharp interpersonal skills, inspire confidence, and exude authenticity in guest and team interactions.

Qualifications

• Sharp interpersonal skills and the ability to inspire confidence.
• Passion for customer care and proactive service.
• Commitment to recovery as necessary and guest satisfaction.

Responsibilities

• Manage all aspects of the guest journey while on property.
• Coordinate with account development on pre- and post-trip planning.
• Delight guests with gracious, enthusiastic, and personalized service.
• Collaborate using real-time customer data and alert systems to resolve issues.

Skills

Interpersonal skills

Customer service

Job description

As a member of the Casino Marketing team, the role of the VIP Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service.Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity regarding both guest and team interactions.

The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real-time customer data and alert systems. Members of this team will operate in a highly collaborative way and will deliver on Harrah’s service promise, while being held accountable for all service opportunities that may arise