Caesars Rewards Representative- Full Time (Harrah's Ak-Chin Casino)

Caesars Entertainment; Maricopa (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Caesars Entertainment Corp in Arizona seeks a friendly customer service associate to provide “A” level service while enthusiastically promoting the Caesars Rewards program. You will greet guests, explain benefits, and help them engage with rewards during their visit to Harrah’s.

You will cross-sell shows, promotions, and hotel amenities, maintain data accuracy, and support promotions execution. The role requires fast-paced performance, strong communication, and the ability to work a flexible

Qualifications

• 1-2 years of customer service experience preferred.
• Able to respond to visual and auditory cues.
• Able to meet service standards throughout the shift.
• Able to speak, read, write and understand English.
• Able to work independently with minimal supervision.
• Able to respond calmly and make rational decisions when handling customer needs and concerns.
• Basic computer skills (WORD, EXCEL, PowerPoint, etc.).
• Able to type 35 words per minute.
• Able to use 10 key.
• Able to lift and/or carry objects weighing up to 10 pounds.
• Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk.
• Able to move quickly around entire property and stand for long periods of time.
• Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke.
• Must be able to work at a fast pace, efficiently.
• Must be able to respond to visual, olfactory and aural cues.
• Must be able to operate in mentally and physically stressful situations.
• Must be able to work a flexible schedule including weekends, evenings and holidays.

Responsibilities

• Greets and welcomes customers with a smile as a company representative.
• Constantly seeks ways to improve friendly, helpful service and reduce customer waiting time.
• Effectively communicates the benefits of the Caesars Rewards program and provides players with a compelling reason to play.
• Cross-sells events and amenities, ensuring interactions increase confidence in Caesars Rewards.
• Promotes and executes customer promotions flawlessly.
• Maintains integrity and confidentiality of customer data and complies with policies.
• Serves as Caesars Rewards and customer service role model for other employees.
• Understands and supports Caesars Rewards programs and events.
• Handles problem situations using Service Recovery tools.
• Assists in player tracking and executes promotional plans.
• Creates and maintains customer accounts; ensures data accuracy.
• Issues comps in accordance with guidelines and collaborates with departments to ensure satisfaction.

Skills

Customer service

Communication

English proficiency

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program.

Job Description

Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program.

Responsibilities

• Greets and welcomes customers with a smile as a company representative.
• Constantly seeks ways to improve friendly, helpful service and reduce customer waiting time to positively impact department’s customer service ratings.
• Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Harrah’s every time.
• Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.). Ensuring each customer’s interaction results in increased customer confidence in Caesars Rewards.
• Promotes and executes customer promotions flawlessly.
• Ensures integrity and confidentiality of all customer data. Complies with all state, federal and regulatory policies and procedures.
• Serves as Caesars Rewards and customer service role model for other employees.
• Understands, values, and supports Caesars Rewards program and special events, promotions, and player programs.
• Handles problem situations using Service Recovery tools.
• Is knowledgeable about competitors’ programs and can make favorable comparisons.
• Assist in player tracking when asked.
• Execute promotional plan.
• Creates and maintains customer accounts using Harrah’s computer systems. Ensures data is accurate and maintains integrity of data.
• Issues comps in accordance with comp and guidelines.
• Collaborates with workgroup and all supporting departments to ensure player satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals.
• Distribute Prizes (Cash or Gift)

Qualifications

• 1-2 years of customer service experience preferred
• Able to respond to visual and auditory cues
• Able to meet service standards throughout the shift
• Able to speak, read, write and understand English
• Able to work independently with minimal supervision
• Able to respond calmly and make rational decisions when handling customer needs and concerns
• Basic Computer skills (WORD, EXCEL, PowerPoint, etc.)
• Able to type 35 words per minute
• Able to use 10 key
• Able to lift and/or carry objects weighing up to 10 pounds
• Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk
• Able to move quickly around entire property and stand for long periods of time
• Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke
• Must be able to work at a fast pace, efficiently.
• Must be able to respond to visual, olfactory and aural cues.
• Must be able to operate in mentally and physically stressful situations
• Must be able to work a flexible schedule including weekends, evenings and holidays