VIP Host & Guest Experience Lead

Mohegan Sun; Connecticut; On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Mohegan Sun is seeking a friendly Reservations Host to welcome guests, present menus and take reservations using NightPro and OpenTable, ensuring accuracy and guest satisfaction. You will coordinate seating, manage wait times, assist with VIP lines and large party inquiries, and communicate with sales and catering teams to support events and promotions.

The ideal candidate has prior guest service experience, excellent communication skills, strong organization, and the ability to multitask in a

Qualifications

• Previous guest service experience.
• Excellent written and verbal communication skills.
• Excellent organizational and multi-tasking skills.
• Intermediate knowledge of Word, Excel and Outlook.

Responsibilities

• Take reservations via NightPro and OpenTable.
• Welcome guests and present menus.
• Coordinate seating and track table status.
• Answer phones and relay messages to management.
• Promote venue events and reach out to VIP guests.
• Assist in opening/closing host area and handling special requests.

Skills

Guest service experience

Communication skills

Organizational skills

multitasking

Tools

NightPro

OpenTable

Word

Excel

Outlook

Job description

Mohegan Sun is seeking a friendly Reservations Host to welcome guests, present menus and take reservations using NightPro and OpenTable, ensuring accuracy and guest satisfaction. You will coordinate seating, manage wait times, assist with VIP lines and large party inquiries, and communicate with sales and catering teams to support events and promotions.

The ideal candidate has prior guest service experience, excellent communication skills, strong organization, and the ability to multitask in a