VIP Host - Novelle

Mohegan Pennsylvania; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Mohegan Sun is seeking a Host/Reservations associate to manage reservations and guest seating in a fast-paced casino environment.

You will greet guests, present menus, quote wait times, and assist in directing general admissions and VIP lines. Strong guest services experience and excellent communication are required.

Qualifications

• Previous guest service experience
• Excellent written and verbal communication skills
• Excellent organizational and multi-tasking skills
• Intermediate knowledge of Word, Excel and Outlook

Responsibilities

• Makes reservations via NightPro and OpenTable systems
• Coordinates guest seating with front-of-house operations
• Answers phones, assists guests and takes messages for management
• Communicates with sales/catering about large party inquiries
• Promotes events and reaches out to VIP guests for reservations

Skills

Guest service

Communication

Multitasking

Organization

Tools

NightPro

OpenTable

Word

Excel

Outlook

Job description

* **Position Summary:*** This position is responsible for taking reservations and welcoming, seating and presenting menus to guests according to department policies and procedures. **Primary Duties and Responsibilities:** includes but not limited to: Makes reservations via the Nightpro and Open Table systems Coordinates all guest seating in accordance with front of house operations Observes tables and keeps track of clean, dirty and occupied tables Takes guest information and quotes accurate wait times and minimums Assists in keeping general admission and VIP lines in order Answers phones, assists guests and takes messages for management Communicates effectively with sales and catering management regarding large party inquiries Answers guest questions concerning restaurant and nightlife operations Interacts with all guests and team members throughout service Promotes upcoming venue events and reaches out to VIP guests and regular clients to make reservations **Secondary Duties and Responsibilities:** Cleans and organizes the Host area and ensures menus are stocked and are in presentable condition Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets, as prescribed by the outlet Assists department manager in opening and closing duties including arranging the room, setting tables and preparing for special events **Minimum Education and Qualifications:** Previous guest service experience Excellent written and verbal communication skills Excellent organizational and multi-tasking skills Intermediate knowledge of Word, Excel and Outlook **Competencies:** Incumbent will master the following competencies while in this position: Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs Knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures Property wide knowledge of Mohegan Sun for the purposes of assisting guests **Training Requirements:** Working knowledge of the NightPro and Open Table systems Outlet-specific standard operating procedures SMART alcohol awareness **Physical Demands and Work Environment:** Must be able to stand during an entire shift Must be able to reach, bend and stoop for extended periods of time Must be able to work in a fast paced environment with frequent interruptions Must be able to work various shifts and flexible hours This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.