VIP Host - Novelle

Mohegan Tribal Gaming Authority - Mohegan Sun; Mohegan (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Mohegan Sun in Uncasville, CT, is seeking a Guest Services Host/Hostess to manage reservations, greet guests, and present menus in accordance with outlet policies. The role supports front-of-house operations and strives to deliver outstanding guest experiences across all service touchpoints.

The candidate will use NightPro and OpenTable to schedule seating, quote wait times, and assist in VIP and group inquiries.

Qualifications

• Previous guest service experience.
• Excellent written and verbal communication skills.
• Excellent organizational and multi-tasking skills.
• Intermediate knowledge of Word, Excel and Outlook.

Responsibilities

• Take reservations via NightPro and OpenTable.
• Coordinate guest seating and front-of-house flow.
• Provide accurate wait times and information to guests.
• Answer phones and relay messages for management.
• Promote venue events and VIP reservations.
• Maintain host area and organize seating arrangements.

Skills

Guest service

Communication skills

Organizational multitasking

Tools

NightPro

OpenTable

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIESIF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITEPosition Summary:This position is responsible for taking reservations and welcoming, seating and presenting menus to guests according to department policies and procedures.Primary Duties and Responsibilities: includes but not limited to:Makes reservations via the Nightpro and Open Table systemsCoordinates all guest seating in accordance with front of house operationsObserves tables and keeps track of clean, dirty and occupied tablesTakes guest information and quotes accurate wait times and minimumsAssists in keeping general admission and VIP lines in orderAnswers phones, assists guests and takes messages for managementCommunicates effectively with sales and catering management regarding large party inquiriesAnswers guest questions concerning restaurant and nightlife operationsInteracts with all guests and team members throughout servicePromotes upcoming venue events and reaches out to VIP guests and regular clients to make reservationsSecondary Duties and Responsibilities:Cleans and organizes the Host area and ensures menus are stocked and are in presentable conditionMaintains all comps, paper comp voids, special request forms, coupon vouchers and tickets, as prescribed by the outletAssists department manager in opening and closing duties including arranging the room, setting tables and preparing for special eventsMinimum Education and Qualifications:Previous guest service experienceExcellent written and verbal communication skillsExcellent organizational and multi-tasking skillsIntermediate knowledge of Word, Excel and OutlookCompetencies: Incumbent will master the following competencies while in this position:Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programsKnowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff proceduresProperty wide knowledge of Mohegan Sun for the purposes of assisting guestsTraining Requirements:Working knowledge of the NightPro and Open Table systemsOutlet-specific standard operating proceduresSMART alcohol awarenessPhysical Demands and Work Environment:Must be able to stand during an entire shiftMust be able to reach, bend and stoop for extended periods of timeMust be able to work in a fast paced environment with frequent interruptionsMust be able to work various shifts and flexible hoursThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.Work Shift:RegularKnock, knock. Hear that sound? That's opportunity!.Mohegan Sun practices Native American Preference in hiring. \"Native American\" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.