VIP Host

Grand Island Casino Resort; Grand Island (NE); On-site; USD 40,000 - 56,000; Full time

Job summary

Grand Falls Casino Resort is seeking a guest-focused team member to service existing players via phone, email, and on the casino floor. The role involves acquiring new players, reactivating inactive ones, enrolling club members, and resolving complaints while delivering exceptional guest service.

Responsibilities include coordinating player events, promoting club benefits, coordinating with promotions and entertainment teams, and maintaining confidentiality.

Qualifications

• Must be able to obtain and maintain Nebraska Racing and Gaming Commission license.
• Demonstrated commitment to guest service and professionalism.
• Ability to manage multiple tasks and coordinate with promotions and entertainment teams.

Responsibilities

• Assist with player parties, events, phone calls, and related activities.
• Track and provide lists of complimentary offerings for events/parties and invited attendees.
• Promote players club cards and assist with card enrollment.
• Resolve player comments and/or complaints; maintain high guest service standards.
• Maintain clear communication with department on status of projects and promotions.
• Assist Promotions Coordinator with promotions; assist Entertainment Coordinator with concerts and events.
• Develop one-on-one relationships with customers to ensure loyalty to Grand Falls Casino Resort.
• Represent the company professionally on and off property; ensure proper uniform and grooming standards.
• Attend all required training and comply with NRGC rules and regulations.

Skills

Customer service

Relationship building

Event coordination

Communication

Professionalism

Job description

Works to service existing players through phone calls, email, and interactions on the casino floor; acquire and develop new players; and, reactivate/develop inactive players. Build loyalty and strengthen relationships with existing players, new players, and inactive players. Greet guests on arrival and at departure thank the guests and invite them back. Enroll new player’s club card members. Resolve customer complaints and provide a high level of guest service.

Essential Functions

• Assist with player parties, events, phone calls, etc.
• Administrative tasks including tracking of complimentary offerings issued for events/parties and provide computer list of players invited/attending.
• Promote players club cards by explaining club benefits and have cards made for players.
• Assist with resolving player comments and/or complaints.
• Maintain clear communication with department on status of pending projects.
• Assist Promotions Coordinator with duties associated with promotions.
• Assist Entertainment Coordinator with concerts and special events.
• Develop one on one relationship with customers assuring continued loyalty to Grand Falls Casino Resort.
• Maintain confidentiality and discretion including but not limited to customer files and habits, company procedures, data or marketing profiles.
• Represent the company by maintaining a professional atmosphere when creating customer relationships on and off property.
• Meets proper department and company uniform, appearance, and grooming standards.
• Attends all company required training.
• Ensures proper department uniform, appearance, and grooming standards are followed.
• Complies with all Nebraska Racing and Gaming Commission (NRGC) Rules and Regulations and any other local, state, or federal guidelines.
• Must be able to be approved for and maintain a valid gaming license.
• Adheres to all safety guidelines.
• Meets company attendance requirements.
• May be required to work days, nights, weekends and holidays.
• Performs other duties as assigned.

Required

• Must be able to obtain and maintain a Nebraska Racing and Gaming Commission.

Schedule

Varies

DOE

Grand Island Casino Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.