Experienced Executive Host

Jobtailor; New York (NY); On-site; USD 75,000 - 105,000; Full time

Job summary

WarHorse Gaming is seeking a seasoned Host/Player Development professional to build relationships with mid- and high‑limit guests and drive loyalty across the property.

You will manage player tracking data, promote the Players Club, and coordinate VIP services while maintaining compliance and a high level of guest service in a fast-paced casino environment.

Qualifications

• Minimum five (5) years of host or player development experience in a large-scale gaming operation (slot and table games environment).
• Strong understanding of player tracking systems and complimentary/comp guidelines.
• Established player base or demonstrated ability to build and maintain a loyal guest following.

Responsibilities

• Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming.
• Develop and maintain relationships with mid- and high-limit gaming guests to drive loyalty and repeat visits.
• Market gaming products, amenities, promotions, and property offerings to targeted guests.
• Greet guests and participate in social events, promotions, and VIP functions.
• Track guest visits, arrange accommodations, and issue complimentary offerings within established guidelines.
• Manage and promote Player's Club enrollment and related loyalty programs.
• Maintain accurate guest histories and player tracking data for future marketing efforts.
• Protect guest rewards, credit lines, and account integrity in accordance with policy.
• Resolve guest complaints and service issues in a timely, professional, and courteous manner.
• Coordinate VIP services including food, beverage, transportation, cross-property events, and special experiences.
• Maintain a visible presence on the gaming floor and at VIP events to engage high-value guests.
• Drive gaming revenue growth through targeted outreach, networking, and telemarketing efforts.
• Review activity reports and financial performance data to assess progress toward goals and adjust strategies as needed.
• Represent the company at promotional events, entertainment functions, and sponsored activities, both on and off property.
• Stay informed on gaming machines, player tracking systems, promotions, entertainment offerings, and competitor activity.
• Attend meetings and collaborate with internal departments to support marketing and player development initiatives.
• Perform other duties as assigned.

Skills

Player Tracking Systems

Guest Relations Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

• Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming
• Develop and maintain relationships with mid- and high-limit gaming guests to drive loyalty and repeat visits
• Market gaming products, amenities, promotions, and property offerings to targeted guests
• Greet guests and participate in social events, promotions, and VIP functions
• Track guest visits, arrange accommodations, and issue complimentary offerings within established guidelines
• Manage and promote Player's Club enrollment and related loyalty programs
• Maintain accurate guest histories and player tracking data for future marketing efforts
• Protect guest rewards, credit lines, and account integrity in accordance with policy
• Resolve guest complaints and service issues in a timely, professional, and courteous manner
• Coordinate VIP services including food, beverage, transportation, cross-property events, and special experiences
• Maintain a visible presence on the gaming floor and at VIP events to engage high-value guests
• Drive gaming revenue growth through targeted outreach, networking, and telemarketing efforts
• Review activity reports and financial performance data to assess progress toward goals and adjust strategies as needed
• Represent the company at promotional events, entertainment functions, and sponsored activities, both on and off property
• Stay informed on gaming machines, player tracking systems, promotions, entertainment offerings, and competitor activity
• Attend meetings and collaborate with internal departments to support marketing and player development initiatives
• Perform other duties as assigned

Requirements

• Must be at least 19 years of age
• High school diploma or equivalent required
• Minimum five (5) years of host or player development experience in a large-scale gaming operation (slot and table games environment)
• Strong understanding of player tracking systems and complimentary/comp guidelines
• Established player base or demonstrated ability to build and maintain a loyal guest following
• Proficiency in Microsoft Office Suite or related software
• Strong organizational, analytical, and problem-solving skills
• Excellent guest relations and phone etiquette skills
• Ability to secure and maintain a Nebraska Gaming License
• Nebraska Gaming License required and must be maintained
• Valid Driver's License
• Ability to work in a fast-paced, guest-facing casino environment
• Frequent standing, walking, and movement throughout gaming and entertainment areas
• Ability to communicate effectively in noisy, high-energy environments
• Occasional lifting and carrying of promotional materials or supplies (up to 25 lbs)
• Availability to work flexible shifts, including evenings, weekends, and holidays
• Travel is primarily local during business hours, with occasional out-of-area or overnight travel required
• Team members must be available to work varying schedules based on business needs

Core Competencies

Demonstrates expertise in player development and guest relations within a gaming environment, leveraging strong organizational and analytical skills to drive loyalty and revenue growth. Proficient in managing player tracking systems and maintaining compliance with gaming regulations.

Highest-signal resume keywords

• Player Development Experience
• Player Tracking Systems
• Guest Relations Skills
• Nebraska Gaming License
• Microsoft Office Suite Proficiency

Hard Skills

• Player Tracking Systems
• Guest Relations
• Analytical Skills
• Problem-Solving Skills
• Microsoft Office Suite

Soft Skills

• Organizational Skills
• Communication Skills
• Customer Service Skills

Certifications & Qualifications

• Nebraska Gaming License
• Valid Driver's License

Industry Keywords

• Gaming Operation
• Loyalty Programs
• Promotional Events
• High-Limit Gaming
• Casino Environment