Resort Club Host

Grand Island Casino Resort; Grand Island (NE); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Premium pay

Profit sharing

Equal Opportunity Employer

Job summary

Grand Island Casino Resort is seeking a Guest Services Associate at the club desk to greet guests, promote memberships, and enroll customers into the KCMS. You will present promotional programs, assist with event information, and support a high-energy entertainment environment while adhering to policy and licensing requirements.

The role emphasizes exceptional customer service, data accuracy, and proactive engagement with guests to maximize club participation and loyalty rewards, with varying

Qualifications

• Provide exceptional customer service to all customers.
• Ability to promote events and programs to guests.

Responsibilities

• Provide exceptional customer service to all customers.
• Greet guests at club desk immediately.
• Create customer club accounts in KCMS.
• Ensure data input accuracy and database integrity.
• Explain company policies, programs and promotions to guests.
• Sell company products to guests.
• Participate in giveaways and drawings by distributing entries and encouraging participation.
• Encourage card usage with benefits.
• Read and understand marketing programs to explain to guests.
• Maintain confidentiality of data and company records.
• Follow department uniform, appearance and grooming standards.
• Attend all required training.
• Comply with Gaming Commission rules and local guidelines.
• Meet attendance requirements.
• May be required to work days, nights, weekends and holidays.

Skills

Customer service

Greet guests

Sales to guests

Promotions

Tools

KCMS

Job description

Greet guests and encourage club membership by emphasizing benefits. Help create exciting environment for guest's entertainment by promoting events and company programs.

Essential Functions

• Provide exceptional customer service to all internal and external customers.
• Greet guests immediately upon approaching club desk.
• Create customer club account in Casino Data management system (KCMS).
• Ensure database integrity with accurate data input, correct information when necessary.
• Provide company policy, program and promotion rules to guests.
• Sell company products (food outlets, gift shop, entertainment, etc.) to guests.
• Participate in giveaways and drawings by distributing entries, encouraging guests to participate and/or performing drawing or announcements.
• Monitor casino floor for card usage, encourage card usage with benefits.
• Read and understand all marketing programs and promotions to accurately explain to external and internal guests.
• Maintain confidentiality of all data including but not limited to customer and company records.
• Follows proper department uniform, appearance and grooming standards.
• Attends all company required training.
• Complies with Gaming Commission Rules and Regulations and any other local, state, or federal guidelines.
• Meets company attendance requirements.
• May be required to work days, nights, weekends and holidays.

Required

• Must be able to obtain and maintain a Nebraska Racing and Gaming Commission License.

Schedule

Varies

$16.50 per hour which includes premium pay + profit sharing

Grand Island Casino Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.